Principal Solutions Architect

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Overview of the Role:

PagerDuty is seeking a motivated and experienced Solutions Architect to join our dynamic team. As a key member of the Solutions Consulting organization, you will be instrumental in driving technical engagements with enterprise customers, providing strategic guidance, and architecting solutions that leverage PagerDuty's platform to address complex business challenges. You will collaborate closely with our sales and product teams to deliver compelling workshops, presentations, demonstrations, and proofs of concept that showcase PagerDuty's value proposition to potential customers.

Key Responsibilities:

• Solution Design: Work closely with sales and service delivery teams to understand customer requirements and propose scalable solutions leveraging PagerDuty's platform.
• Solution Architecture: Collaborate with sales teams to understand customer business objectives and design scalable, enterprise-grade solutions using PagerDuty's platform. Ensure solutions align with customer requirements, industry best practices, and PagerDuty's capabilities.
• Technical Expertise: Demonstrate deep knowledge of IT operations, incident response, and modern software development practices. Act as a subject matter expert on PagerDuty's capabilities and integrations. Advanced Technical Knowledge of AI/ML, Observability, Chaos Engineering, xOC, Automation and Orchestration.
• Consultative Selling: Partner with sales executives to provide technical guidance throughout the sales cycle, from discovery to closing. Tailor presentations, demonstrations, workshops and proofs of concept to align with customer needs.
• Customer Engagement: Engage with senior technical stakeholders (CTOs, CIOs, Architects) to build strategic relationships and address their technical challenges effectively.
• Collaboration: Work cross-functionally with product management, engineering, and customer success teams to convey customer requirements and influence product roadmap decisions.
• Continuous Learning: Stay updated with industry trends, emerging technologies, and competitive solutions to continuously improve expertise and provide thought leadership.

Qualifications:

• Experience: Minimum of 10 years of experience in a pre-sales or solutions architect role within the enterprise software industry, with a strong background in IT operations management, incident response, or related fields.
• Technical Skills: Expertise in cloud technologies (AWS, Azure, GCP), ITSM/DevOps tools, microservices architectures, and APIs. Experience with enterprise-scale deployments and integrations is highly preferred.
• Communication: Exceptional presentation, communication, and interpersonal skills. Ability to convey complex technical concepts effectively to both technical and non-technical audiences.
• Problem Solving: Strong analytical and problem-solving abilities, with a track record of architecting innovative solutions to meet customer needs and drive business outcomes.
• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline. Advanced certifications (e.g., TOGAF, AWS Solutions Architect) are advantageous.
• Travel: Willingness to travel as needed for customer meetings, workshops, and industry events.

Why Join Us:

• Opportunity to make a significant impact in a rapidly growing market segment.
• Collaborative and inclusive culture that values diversity.
• Competitive compensation package including equity, comprehensive benefits, and perks.
• Flexible work arrangements.
• Continuous learning opportunities through training, workshops, and conferences.

The base salary range for this position is 188, ,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certifiedTM, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.