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Bilingual Helpdesk/System Support Analyst

4 months ago

Birmingham, Alabama, United States Motion Recruitment Full time

This onsite contract in Birmingham will assist all IT Support roles to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to, commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC,

AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions, hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.

Contract Duration: 3 months with possible extension

Requirements

  • Spanish speaking/bilingual is preferred
  • 3+ years of relevant IT support experience, preferably across multiple disciplines.
  • Working knowledge of Windows and related O365 platform software
  • An understanding of standard network architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT issues ranging from acute, single user impact to multi-layer enterprise network operations.
  • Proven ability to operate as a primary contact for a wide range of IT support issues.
  • Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
  • Ability to digest, understand and apply new technical information and concepts quickly.
  • Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical
  • acumen for the purpose of organizing efforts to resolve issues.
  • Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP,
  • ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint,
  • Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
  • Associates degree or equivalent experience:
  • IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus

    Responsibilities:
    • Fielding IT Support calls and tickets 70%
    • On-site IT Support and Onboarding related tasks and projects 15%
    • Research, documentation, and advanced troubleshooting 15%