IT Support Specialist
1 week ago
Job Title: IT Helpdesk Technician
Job Summary:
Goodwyn Mills Cawood LLC, a leading architecture and engineering firm, is seeking an IT Helpdesk Technician to provide technical assistance and support to our organization. The successful candidate will be responsible for configuring and maintaining user desktops, laptops, and mobile devices, as well as providing fast and useful technical assistance on computer systems.
Key Responsibilities:
- Technical Support: Provide technical assistance and support to users on computer systems, mobile devices, and other technical products.
- Desktop and Mobile Device Management: Configure and maintain user desktops, laptops, and mobile devices, including updating software and security patches.
- Problem-Solving: Diagnose and resolve basic technical issues, and provide accurate information on IT products or services.
- Communication: Excellent communication skills are required to effectively communicate with users and provide clear instructions and solutions.
- Documentation: Record events and problems and their resolution in our IT management system.
- Feedback: Pass on any feedback or suggestions from users to the appropriate internal team.
Requirements:
- Experience: 1+ years of relevant experience in IT support or a related field.
- Knowledge: Good understanding of computer systems, mobile devices, and other technical products.
- Skills: Excellent communication skills, good troubleshooting skills, and ability to learn custom software packages as needed.
- Travel: Occasional travel to offices within the region may be required.
About Goodwyn Mills Cawood LLC:
We are a leading architecture and engineering firm that values community, collaboration, and creativity. We strive to serve our communities with quality, integrity, and care. Our firm provides a comprehensive range of services, including architecture, interior design, civil engineering, environmental services, landscape architecture, planning, transportation engineering, geotechnical engineering, electrical engineering, surveying, and disaster recovery.
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