Executive Director, Product Owner for Card Authorization

3 weeks ago

Wilmington, Delaware, United States JPMorganChase Full time

Job Description
As a visionary Product Owner Director you will lead our charge in driving product innovation, modernization and excellence. Shape the future of our product portfolio, collaborating with top talent to deliver groundbreaking solutions.

The Card Authorization product is responsible for ensuring that the Chase Credit Issuing decisions credit card transaction appropriately so that our card member can seamlessly transact whilst protect our customers. The organization also ensures and drive the compliance with our Payment Network partners. Today we process on a daily basis in excess of 58MM transaction with decision being made on $6B.
As a Product Owner Director for the Credit Card Authorizations platform (supporting Consumer and Small Business customer), you will provide leadership to execute on our modernization efforts. This is not isolated to the existing platform uplift but creation of a suite of new capabilities and features for improved our resiliency, greater code quality, and availability. The Product Owner Director will work with the product leaders across our organization in particular our Fraud and Credit partners to help modernize not just our technology stacks but also our modes of operations in search of opportunities for customer experience simplification whilst maintaining our strong risk practices.

• Develop and implement a comprehensive strategic plan as well as maintaining and executing on our product roadmap
• Overseeing the development and execution of modernization efforts
• Identify and capitalize on new opportunities for growth and Fraud loss reductions including machine learning share-nothing architecture to for Stand In should any of the primary components fail
• Launch new capabilities in support of modernization and improving our resiliency
• Drive modernization with other product organization
• Coach modernization and product analysts on best practices for research and analysis prior to requirements development
• Support technologists and product to navigate through organizational roadblocks
• Continually looks for product operational efficiency

• Bachelor's degree in Business, Engineering, Computer Science, or a related field
• 10+ years of experience in product management, with a proven track record of successfully leading product teams and delivering high-impact products.
• Strong understanding of market trends, customer needs, and technological advancements in payments and transaction processing
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute methodically, with a strong attention to detail.
• Experience with Agile methodologies and product management tools.
• Demonstrated ability to influence and collaborate with cross-functional teams and senior leadership.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

MBA or advanced degree preferred.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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