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Senior Client Manager EHB

4 months ago

Rockville, Maryland, United States Marsh McLennan Agency Full time

Client Manager, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 10,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Manger, Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 180 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Manager on the Employee Health & Benefits team, you'll provide day-to-day Client service including claim resolution, billing, and eligibility issues. Working with clients and carrier, you'll solves intermediate level issues and keep consultant aware of any escalations. Our Client Managers directly manage client relationships, so building relationships must be a passion. Attention to detail will be needed as you manage deliverables from internal and external resources, understanding and regularly reviewing client needs for discrepancies or coverage concerns. This allows our team to build creative client benefit packages and participate in carrier negotiations. Demonstrates ability and confidence in driving client strategy and directly interacts with client's decision makers. This position will be client facing and candidates should have excellent presentation skills.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

  • Bachelor's Degree or equivalent work experience required
  • 3-6 years of experience in HR or benefits
  • Working knowledge of insurance marketing to carrier
  • Understanding and able to communicate financial and experience reporting to client, including financial and claims reporting
  • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future Bulleted list of qualifications necessary for the role

These additional qualifications are a plus, but not required to apply:

  • Life & Health license or ability to obtain within 90 days

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Flexible Hybrid work
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

Follow us on social media to meet our colleagues and see what makes us tick:

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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