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Inbound Call Center Agent
2 months ago
Your primary responsibility will be to handle incoming calls, address customer inquiries, resolve issues, and provide information about our products and services.
You will play a crucial role in ensuring customer satisfaction and maintaining our company's reputation for excellent service.Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Resolve customer issues efficiently and effectively, ensuring a positive customer experience.
- Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow communication procedures, guidelines, and policies.
- Meet personal and team call handling targets and other KPIs.
Requirements:
- Previous experience in a customer service or call center role is a plus.
- Excellent verbal and written communication skills.
- Strong listening skills and ability to empathize with customers.
- Ability to handle high call volumes and manage stress in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
