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Service Center Associate

2 months ago

Miami, Florida, United States Icon V Full time
Job Overview

Position Title: Call Center Agent

Company: Icon V


Location: Miami, FL

About Icon V:

At Icon V, we pride ourselves on being more than just a digital marketing agency; we are a collective of creative minds, strategic thinkers, and technological innovators committed to elevating your brand. Established in 2020, our path has been defined by groundbreaking solutions, successful initiatives, and a roster of satisfied clients.

We are currently in search of a dedicated and customer-focused individual to join our team as a Call Center Agent. In this role, you will play a crucial part in delivering outstanding customer service and support to our esteemed clientele. This position demands exceptional communication skills, adept problem-solving capabilities, and a commitment to surpassing customer expectations.

Key Responsibilities

  • Manage a substantial volume of incoming and outgoing calls efficiently and professionally.
  • Assess customer needs, provide precise information, and assist in resolving inquiries or challenges.
  • Employ CRM systems to meticulously document customer interactions and update profiles accordingly.
  • Work collaboratively with team members and various departments to ensure a seamless customer journey.
  • Achieve or exceed defined performance benchmarks, including average handling time, call quality, and customer satisfaction scores.
  • Exhibit empathy and understanding towards customers while maintaining a composed and positive attitude.

Qualifications

  • High school diploma or equivalent; a college degree is preferred.
  • Prior experience in a call center or customer service role is highly advantageous.
  • Exceptional verbal and written communication skills in English.
  • Proficient in CRM software and Microsoft Office Suite.
  • Strong analytical and decision-making skills.
  • Ability to thrive in a fast-paced, high-pressure environment.

Benefits:

  • Competitive salary package.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement savings plan.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.