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US - Field Technical Spt Cons I - US1

4 months ago

Omaha, Nebraska, United States ManpowerGroup Full time

Experis IT ManpowerGroup has partnered with a leading financial organization in the Lincoln, NE area for a Contract to hire Printer Technician role to assist their team. This is an on-site role.

Industry: Information Technology

Title: Field Technical Spt Cons I

Location: ONSITE– (Lincoln, NE)

Duration: 12 months (Contract to hire)

Pay range: $20.63 per hour.

JOB DESCRIPTION:

This customer facing, PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to Client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.

Demonstrated core competencies of success in this position are:


• Strong mechanical aptitude, working with tools and various alignment apparatus.


• Alignment with customer's business needs while maintaining HP's contractual commitments.


• Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.


• Able to balance and prioritize multiple activities and issues.


• Successful cause and effect understanding of financial perspectives on the business.


• Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.


• Attention to detail and commitment to administrative responsibilities.


• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met.


• Independent thinking while adhering to standard technological/mechanical and business procedures.


• Industry / company knowledge that provides solid technology solutions and options to the customer.


• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.


• Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements:


• Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.


• Availability to work both scheduled and unscheduled overtime.


• Participate in assigned work during non-traditional workdays, holidays and shift work.


• Onsite customer facing experience.


• Technical/mechanical hardware repair experience.


• Demonstrated technical/mechanical aptitude for learning new technology.


• High School diploma or equivalent, plus additional hardware technology training. College preferred.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.