Mobile Phone Technician MDM Support

4 weeks ago

New York, New York, United States TEKsystems Full time

Description:

Our client is looking for a Telecommunications engineer to join their team with their Unified Communications group. This group is a big team and they will be the support the entire organization with mobile device rollout and support. They will sit at 55 Water street. Their corporate office.

This person will support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of mobile device products and the use of mobile device equipment. They will handle Mobile iron procurement, coordinates oversees mobile device repairs and problem resolution by vendors and processes and verifies mobile device billing, purchase orders and invoices. This person will also be responsible to gather appropriate mobile device procurement forms and documents, search for and copy documents from archived records and forward to the requester. They will also perform project and non‐project related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of mobile devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly mobile device invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now mobile device ticket queue for both PBX and mobile device and perform monthly wireless audits to determine if we should select a more cost‐effective plan, or need to update our mobile catalog, and communicate concerns to managers. They will also reconcile mobile device equipment to ensure billing not occurring on terminated employee equipment. Position will work with the 55 central office mobile device team. Work effectively as a mobile

device support team member and help build relationships within it. Actively help and support

others to achieve team goals.

The position provides administrative support, optimization, administration and technical documentation for either a localized site and/or enterprise network system. The person in this position will oversees daily support for Unified Communications technologies and will proactively Identifies issues that are often difficult to detect and performs root cause analysis in finding resolution to Unified Communications systems failures or faults. Responsible for managing major projects that impact multiple facilities, clinics and the availability of mission-critical IT services.

Responsibilities will include:


• Hands on experience in architecture/design, implementation & administration of Unified Communications systems.


• Mobile device procurement iPhone, iPad and Samsung devices


• Working with Telecom carriers during implementations and outages


• Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and

wireless invoices to ensure compliance with vendor contracts.


• Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need

to update our mobile catalog, and communicate concerns to managers.


• Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports

and findings to Director.


• Manage mobile phone recycle and inventory program.


• Manage paging systems and equipment (Beepers)


• Assist in facility's Send Word Now notifications and systems update.


• Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.


• Maintain an accurate inventory of all telecom circuits, numbers, and equipment.


• Work directly with vendor to resolve claims in an accurate and timely manner.


• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.


• Day to Day maintenance Cisco Unified Contact Center


• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all

available desktops and IP phones.


• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.


• Perform move adds and changes on Cisco Unity Connection


• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available

desktops and IP phones.


• Attend all Telecommunications and HHC training (VoIP, Media, Breakthrough, Computer training and Customer Service Training)


• Perform other duties as assigned.

Skills:

MDM, Telephony, Telecommunications systems, Trouble tickets, Unified communications, Ticketing system, Customer service, service desk, ServiceNow, service-level agreement, mobile device, mobile iron

Top Skills Details:

MDM, Telephony, Telecommunications systems, Trouble tickets, Unified communications, Ticketing system, Customer service, service desk

Additional Skills & Qualifications:

Position will work with the 55 central office or multiple Hospital locations in the tri-State, mobile device team. Work effectively as a mobile

device support team member and help build relationships within it.  Reconcile mobile device equipment to ensure billing not occurring on terminated

employee equipment

 Perform project and non‐project related tasks and activities to support team goals and

objectives

 Provide mobile device support to contract tracers

 2 to 4 years proven experience in the Telecom field, including a broad knowledge of various

telecom products, services, and technology.

 Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability

to consolidate and translate that data into business insight.

 Solid expertise with carrier's portals; including opening circuit tickets when issues arise.

 Strong analytical skills; with advanced Excel expertise is necessary.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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