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Manager, Vehicle Operations

3 months ago

Columbus, Ohio, United States Cox Full time
* Candidate must reside in the Ready Logistics "North Region" which includes the Northeast and Upper Midwest States.

The Regional Performance Manager responsible to manage the portfolio of carriers in their region. Monitor and analyze trends to ensure all needs of their territory are met. They are a subject matter expert and is intimately knowledgeable of our processes, capabilities, carrier needs and expectations. Overseeing carrier recruitment and onboarding process in their region to ensure the needs of existing and new clients are met. The role requires a high level of decision making, strategic planning accuracy and engagement with impact.

Key Responsibilities:
  • Serve as an advocate for our network of carriers
  • Optimize regional carrier networks to achieve above average on time delivery and client satisfaction
  • Responsible for carrier retention by working to effectively manage the progress and results of each accounts assigned within their region
  • Monitor and analyze account performance and trends to determine adjustments to carrier expectations/goals/objectives in order to achieve results determines and develops approach to solutions.
  • Work with high profile 'at risk' carriers, determine action plan to turnaround and retain the relationship
  • Responsible for remediating issues and addressing all high-level escalations in a timely and effective manner
  • Have extensive knowledge of Sourcing process to be able to support carriers, internal and external partners through RFPs, TSA renewals and all pre and post award activities
  • Ability to communicate effectively and clearly articulate regional carrier needs to exacutive team
  • Work closely with our matrix partners to ensure seamless connectivity between all functional groups in support of delivery and execution
  • Introduce new and modify existing processes, policies, and procedures that put carriers at the center of daily, strategic engagements
  • Prepare, analyze, and present monthly operational metrics and reporting for business reviews, operational performance reviews, and 'state of the business' discussions
  • Review and approve penalties imposed on carries due to non-compliance with KPIs
  • Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
  • Proactively look for opportunities to drive additional savings outside of pre-determined sourcing areas
  • Coach, develop, and empower team members and create a cohesive team environment
  • Lead diverse team - direct, coach, empower and enrich the team; introduce ownership and accountability, and influence extended, matrixed team members
  • Champion our LDM operating model and ensure team engagement and objectives are achieved
  • Establish a cadence of communication and touch points with the team to ensure carrier expectations and performance metrics are clear and aligned across all team members
  • Demonstrate business expertise and analytical skills required for managing their key performance indicators, goals and objectives, and profitability goals
Qualifications:
  • Equivalent combination of education and work-related experience: High School Diploma and 14 years of relevant experience in the related field. ~OR~ Bachelor's Degree and 7 years of relevant experience in a related field and 1 year of experience in a leadership role ~OR~ Master's Degree and 5 years of relevant experience in the related field. ~OR~ Ph.D. and 2 years of relevant experience in the related field.
  • 5+ years leadership role preferred
  • Servant leader with proven ability to develop high performing teams
  • Demonstrated ability to operate effectively in highly matrixed environments
  • Demonstrated track record of assessing, developing, and empowering talent
  • Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
  • Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines.
  • Excellent verbal and written communication skills.
  • Good judgment, discretion, tact and the ability to work easily at all levels within the organization
  • Ability to partner well with colleagues in a matrixed work environment.
  • Ability to work independently and to undertake responsibilities with minimal guidance.
  • Adapting approach and comfortable with ambiguity.
  • Must be adept at handling complexity of situations and businesses.
  • Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
  • Highly proficient in Microsoft Office and other business applications
Work Environment:
  • Occasional exposure to weather conditions, and noise.
USD 70, ,100.00 per year

Compensation:

Compensation includes a base salary of $70, $106, The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.