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Program Analyst/Special Assistant

3 months ago

Baltimore, Maryland, United States State of Maryland - DGS Business Enterprise Administration Full time

Introduction

\r
The Maryland Department of General Services (DGS) supports State and\r
local government agencies, as well as local non-profit organizations and the\r
citizens of Maryland, by providing facilities management, real estate and\r
surplus property services, as well as security and law enforcement for State\r
buildings. DGS is also responsible for a full spectrum of facilities\r
engineering, design and construction services, almost $1 billion in annual\r
contract administration, and overseeing the State procurement process. Here at\r
DGS, we truly Do Great Service... Consider joining our team\r
�\r
�\r
\r

GRADE

19\r

LOCATION OF POSITION

DGS Business Enterprise Administration�\r
301 W. Preston St.�\r
Baltimore, MD 21201\r

Main Purpose of Job

The Program Analyst / Special Assistant will apply analytical, program, and project�management methodologies to cross-department performance management, budget and�finance, administrative, and other major initiatives to continuously improve overall�performance and efficiency for the Department of General Services' Business Enterprise�Administration Division.�\r

POSITION DUTIES

Duties for the position to include but not limited to:\r
\r
\r
Operations & Performance Management\r

• Engage with staff to lead and support process improvement exercises to deliver more efficient operations, including standard operating procedures, workflows, dashboards, etc.�\r
\r

•�Track, analyze, and evaluate key performance indicators,\r
perform root cause analysis where problems exist, and facilitate the\r
formulation of solutions with staff.\r
Data Analysis\r

•�Conduct quantitative and qualitative analyses, as required,\r
consistent with commonly accepted practices for program evaluation to monitor\r
and report on key performance indicators.\r

•�Develop reports, dashboards, briefings, and other documents\r
using Microsoft Office and data visualization software.\r
Stakeholder Engagement\r

•�Respond to various inquiries from other State government\r
officials, the general public, and numerous outside representatives of both the\r
government and private sector.\r
Project Management\r

•�Manage and coordinate assigned and unassigned projects,\r
ensuring timely deliverables meet expectations.\r

•�Develop and/or facilitate improvement projects with\r
objectives and tasks, establish completion timelines, and monitor\r
implementation.\r

•�Prepare reports and briefings to assist the Assistant\r
Secretary and prepare reports for meetings outside the organization by ensuring\r
that updates, position papers, policy positions, and the appropriate\r
information have been gathered and reviewed.\r

•�Study, coordinate, and recommend the resolution of major\r
short and long-term management and operational problems that have surfaced and\r
are not systematic in nature.\r
\r
\r
�Administrative\r

•�Handle various sensitive and confidential administrative and\r
operational tasks, such as scheduling and calendar management, coordinating briefings,\r
invoices, procurement activities, etc.\r

•�Assess the day-to-day administrative problems and issues\r
that surface within the Division, and implement corrective actions based on the\r
assessments made.\r
\r
\r

•�Draft and review detailed memorandums on complex issues and\r
conduct briefings for senior leadership.\r

•�Attend meetings with the Assistant Secretary to help capture\r
critical information and action items and provide supporting information.\r

•�Attend leadership and operational meetings to keep abreast\r
of plans, projects, decisions, problems, etc.\r
\r

MINIMUM QUALIFICATIONS

Education:���Graduation from an accredited high school or possession of a high school equivalency certificate. \r
Experience:�Six years of administrative staff or professional work.�\r
Notes:\r
1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.\r
2. Candidates may substitute the possession of a Bachelor's degree�from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.� \r
3. Candidates may substitute the possession of a Master's degree from an accredited college or university�for five years of�the required�experience. \r
4.�Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience. \r

DESIRED OR PREFERRED QUALIFICATIONS

\r
Strong preference will be given to applicants who\r
possess the following preferred qualification(s). Include clear and\r
specific information on your application regarding�all qualifications.\r
\r
\r
\r
\r
\r
Advanced skills using Microsoft applications (Word, PowerPoint, Excel, SharePoint, Visio, etc.),including complex Excel functions, pivot tables, charts, etc.�\r
A minimum of three (3) years of experience in performance improvement, financial analysis, program evaluation, change management, program or project management, stakeholder engagement, information technology, innovation, or internal/external consulting.�\r
Experience directly supporting senior executives.\r
\r

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.\r

SELECTION PROCESS

It is important that you provide\r
complete and accurate information on your application. �Please include all experience and education\r
that is related to this position.� All information concerning your\r
qualifications must be submitted by the closing date;�information submitted\r
after the closing date will not be considered.\r
Credit is given for relevant part-time, temporary or volunteer\r
experience based on the number of hours worked per week;�you must include\r
the time spent on such activities on your application.\r
Note that for any position requiring a college degree\r
or college credit, you will be required to submit a college transcript prior to\r
being offered a position.� You may submit\r
your transcript as part of the application process.\r
The examination for\r
this position will consist of a rating of your education, training and\r
experience related to the requirements of the position.��Successful\r
candidates will be placed on the employment eligibility list categorized as\r
BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED.� The eligibility list will\r
be valid for one year and may be extended.� The list will be used by the\r
hiring authority to select employees for interviews.� Eligible lists may be used to fill future vacancies\r
of the same classification.\r
Please note, selected candidates may be required to\r
complete and successfully pass a State and Federal fingerprint background check\r
prior to being hired.\r
You must be legally\r
authorized under the United States Immigration Reform and Control Act to be\r
hired in the position for which you apply.\r

BENEFITS

The State of Maryland offers a generous benefits\r
package that includes:\r
- Tuition reimbursement for those who qualify\r
- Flexible work schedules and telework\r
opportunities for many positions\r
- Free mass transit in Baltimore &\r
Annapolis\r
- Generous paid leave that increases with\r
years of service\r
- Paid holidays\r
- Health coverage with low out-of-pocket costs\r
- Employee & employer contributory pension\r
plan� \r
�\r
Click on the link below for more information.\r
STATE OF MARYLAND BENEFITS\r

FURTHER INSTRUCTIONS

Contact �or call with questions about this recruitment.� The on-line application process is\r
STRONGLY preferred. Apply online at – click on Employment on\r
the left side of the screen. If you are unable to submit your application\r
online, please send your paper application to: Human Resources, Dept. of\r
General Services, 301 W. Preston St., Suite 1311, Baltimore, MD� 21201 by the closing date and time. TTY�Users: call via Maryland Relay\r
�\r
As an equal\r
opportunity employer, Maryland is committed to recruiting, retaining and\r
promoting employees who are reflective of the State's diversity. People with\r
disabilities and bilingual candidates are encouraged to apply. We thank our\r
Veterans for their service to our country.\r