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Customer Success Data Analyst

3 months ago

Minneapolis, Minnesota, United States Jamf Full time

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.


What you'll do at Jamf:

The Customer Success Data Analyst is tasked with leveraging data and customer feedback to uncover insights that drive improvements in customer adoption, satisfaction, and retention. By identifying critical trends and opportunities, the analyst will support the development and execution of strategies aimed at enhancing the overall customer experience and fostering long-term loyalty. This role represents an understanding of our internal data and systems, as well as how they connect. This individual will seek to identify leading indicators of success or failure in the areas of sales, customer engagement, adoption, retention, and other areas serving the Customer Success team. This role requires the ability to inspire and effectively collaborate cross-functionally at Jamf.

What you can expect to do in this role:

  • Conduct in-depth analysis of revenue and customer data to identify trends, patterns, and anomalies that impact revenue performance and customer outcomes
  • Utilize advanced analytical techniques to extract actionable insights from large datasets
  • Create engaging and accurate reports and dashboards
  • Analyze data to identify trends, patterns, and gaps using descriptive analytics
  • Maintain an understanding of the data visibility needs of the greater customer success team
  • Collaborate with other analysts and business leaders to create a data-for-all culture
  • Meet with stakeholders to discuss project status and goals
  • Other duties and special projects as assigned

What we are looking for:

  • 4 year/ Bachelor's Degree in areas of Managing Information Systems, Mass Communication, or Organizational Communication (Preferred)
  • Jamf product certifications (Preferred)
  • A combination of relevant experience and education may be considered
  • Minimum of 5 years of experience with Data Analysis or equivalent experience (Required)
  • Minimum of 3 years of experience using DOMO or data visualization software (Required)
  • Experience making reports or dashboards in Salesforce or equivalent experience (Preferred)
  • Experience with Gainsight or other CSM software (Preferred)
  • Ability to commute to our Minneapolis or Eau Claire offices for occasional team meetings. (Required)
  • Strong knowledge of Jamf product offerings and peripheral technologies
  • Strong ability to work on assigned and self-directed tasks with an emphasis on delivering results.
  • Ability to effectively communicate, both verbally and written to multiple levels of the organization.
  • Skillfully analyzes available data to solve problems
  • Excellent analytical, quantitative, and problem-solving skills
  • Expert communicator(written and verbal) and ability to clearly articulate technical information in a straightforward and compelling manner
  • Ability to work in a fast-paced environment


#LIRemote



How we help you reach your best potential:

  • Named a 100 Best Companies to Work For by Great Place to Workand Fortune Magazine
  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees.
  • We offer flexible work-life in a choice-based office model and new hires receive a #WFH stipend to better their work space.
  • Benefits are a critical part of the "whole employee experience". Our benefits package includes generous paid time off, including VTO, health and mental health benefits, family planning services, retirement and more.
  • We put people over profits - which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 23 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

#LI-Remote


What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.



Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.