Associate Client Executive II

3 weeks ago

Ann Arbor, Michigan, United States Thomson Reuters Full time

Our team is responsible for helping existing customers make informed business decisions to better manage the ever-changing business ecosystem through our highly specialized, information-enabled software and tools for Tax & Accounting professionals. Our software products drive productivity, data, content and research capabilities through world-class AI and machine learning. We measure our success by achieving new sales and retention targets as well as achieving high customer and employee satisfaction scores.

If you want to be a part of a high performing sales organization and have an immediate impact, apply today

About the Role
In this opportunity as Associate Client Executive, you will:

  • Conduct account reviews with existing customers to understand their needs and goals
  • Identify opportunities to meet/exceed customer needs, provide the right solutions to address those needs, and improve operations
  • Drive retention and achieve renewal targets by engaging customers during the renewal window
  • Upsell specific product lines and pass leads to sales executives for major products
  • Support in developing and executing territory growth strategies
  • Use technology-Salesforce, Outreach, and Connect & Sell-to maximize effectiveness
  • Attend ongoing trainings and meetings to keep up to date on products and sales skills

About You
You are a fit for the role of Associate Client Executive if your background includes:

  • Bachelor's Degree is preferred
  • Minimum 3 years direct client contact in either inside or outside sales
  • Highly organized with time management, strategic thinking, problem solving, troubleshooting, risk management, escalation, and analytical skills.
  • Ability to interact professionally with a diverse group, including executives, managers, and subject matter experts and to facilitate consensus within those groups.
  • Skills in key areas of responsibility (i.e., business process/business operations management, customer service, etc.).
  • Working knowledge of consultative sales process, methods, and techniques
  • Ambitious self-starter with high energy and motivation

#LI-DM1

What's in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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