Current jobs related to End User Technology/Engineer Team Lead - Southfield, Michigan - MSX INTERNATIONAL

  • Project Lead Software Engineer

    1 day ago

    Southfield, Michigan, United States Global Information Technology Full time

    Job DescriptionGlobal Information Technology is seeking a highly skilled Project Lead Application Software Engineer to lead the design, build, test, and maintenance of scalable and stable off-the-shelf application or custom-built technology solutions to meet business needs.Key Responsibilities:Lead a team of engineers to architect, design, build, test, and...

  • Front End Web Developer

    2 weeks ago

    Southfield, Michigan, United States InZernet Technologies (IZT) Full time

    Front End Developer OpportunityWe are seeking a skilled Front End Developer to contribute to our innovative team at InZernet Technologies (IZT). The ideal candidate will have a strong background in Svelte, JavaScript, CSS, HTML, and Bootstrap.Key Responsibilities:Develop user interfaces from wireframe models and designs using clean, easy-to-understand...

  • Front End Web Developer

    4 days ago

    Southfield, Michigan, United States InZernet Technologies (IZT) Full time

    Front End Web DeveloperWe are seeking a skilled Front End Web Developer to join our team at InZernet Technologies (IZT). The ideal candidate will have a strong background in Svelte, JavaScript, CSS, HTML, and Bootstrap.Responsibilities:Design and develop new user interfaces from wireframe models and designs using clean, easy-to-understand code.Build...

  • Front End Web Developer

    7 days ago

    Southfield, Michigan, United States InZernet Technologies (IZT) Full time

    Front End Developer OpportunityWe are seeking a skilled Front End Developer to contribute to our dynamic team at InZernet Technologies (IZT). The ideal candidate will have a strong background in Svelte, JavaScript, CSS, HTML, and Bootstrap.Key Responsibilities:Develop new user interfaces from wireframe models and designs using clean, easy-to-understand...

  • Business Systems Analyst

    4 days ago

    Southfield, Michigan, United States Global Information Technology Full time

    Job Title: Business Analyst 5Global Information Technology is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in reviewing, analyzing, and evaluating business systems and user needs.Key Responsibilities:Review and analyze business systems and user needs to identify areas for improvement.Triage...

  • Senior Application Software Engineer

    4 weeks ago

    Southfield, Michigan, United States Global Information Technology Full time

    Job OverviewPosition Title: Project Lead Application Software Engineer (C++/AWS)Work Arrangement: RemoteEmployment Type: Full TimePosition Summary:The Project Lead Application Software Engineer will spearhead the design, development, testing, and upkeep of robust and scalable technology solutions, whether they are off-the-shelf applications or custom-built...

  • Salesforce Techno-Functional Lead

    17 hours ago

    Southfield, Michigan, United States Global Information Technology Full time

    Job DescriptionGlobal Information Technology is seeking a highly skilled Salesforce Techno-Functional Lead to join our team. As a key member of our team, you will be responsible for understanding and implementing business functionality from a technical perspective.Key ResponsibilitiesDesign, configure, and customize Salesforce to meet business...

  • Business Systems Analyst

    2 weeks ago

    Southfield, Michigan, United States Global Information Technology Full time

    Business Analyst 5 Job DescriptionGlobal Information Technology is seeking a highly skilled Business Analyst 5 to join our team. As a key member of our organization, you will be responsible for reviewing, analyzing, and evaluating business systems and user needs.Key Responsibilities:Triage user requests and tickets, assign priority and severity, and...

  • Business Systems Analyst

    2 weeks ago

    Southfield, Michigan, United States Global Information Technology Full time

    Job Title: Business Analyst 5Global Information Technology is seeking a highly skilled Business Analyst to join our team.Job Summary:We are looking for a detail-oriented and analytical Business Analyst to work with our IT and business project teams to understand reporting and data warehousing requirements and propose solutions. The ideal candidate will have...

  • Lead Manufacturing Systems Engineer

    1 month ago

    Southfield, Michigan, United States Lear Corporation Full time

    Elevate Your CareerLear Corporation stands as a premier Tier 1 automotive supplier, catering to the leading automotive manufacturers globally with our exceptional automotive seating and electrical solutions. Our offerings are crafted and produced by a diverse and skilled workforce exceeding 165,000 individuals. With a presence in 39 countries, Lear is...

  • Technology Modernization Consultant

    1 week ago

    Southfield, Michigan, United States Grant Thornton Full time

    About the RoleWe are seeking a highly skilled Technology Modernization Consultant to join our team at Grant Thornton. As a key member of our Technology Modernization practice, you will play a critical role in helping organizations proactively shape and implement their overall supply chain strategy and supporting initiatives.Key ResponsibilitiesLead initial...

  • Information Technology Support Specialist

    1 month ago

    Southfield, Michigan, United States Luminate Staffing Full time

    Job OverviewPosition SummaryLuminate Staffing is a nonprofit organization dedicated to enhancing literacy and fostering educational growth within communities. Our individualized tutoring approach aims to elevate students to grade-level reading proficiency swiftly. We also integrate creative arts to inspire a lifelong passion for learning.The IT Support...

  • Automation Technology Specialist

    1 month ago

    Southfield, Michigan, United States Stellantis Full time

    At Stellantis, we believe in fostering a work environment that reflects our core values and prioritizes the well-being of our employees. Our team thrives in a culture that promotes innovation, safety, and meaningful contributions to the development of value-driven solutions. We encourage open communication, creative thinking, and collaborative efforts among...

  • Senior Software Engineer

    2 weeks ago

    Southfield, Michigan, United States Great Expressions Dental Centers Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to lead and oversee our software design, development, and implementation processes at Great Expressions Dental Centers.Key ResponsibilitiesTechnical Leadership: Lead the full software development life cycle (SDLC), ensuring the creation of top-tier, innovative software that meets industry...

  • Splunk Engineer

    3 weeks ago

    Southfield, Michigan, United States Global Information Technology Full time

    Job DescriptionJob Title: Splunk EngineerJob Type: Full TimeJob Location: RemoteJob Summary:We are seeking a highly skilled Splunk Engineer to join our team at Global Information Technology. The successful candidate will be responsible for designing, implementing, and maintaining Splunk-based solutions to support our IT infrastructure and cybersecurity...

  • Automation Technology Specialist

    1 month ago

    Southfield, Michigan, United States Comau Full time

    Job Responsibilities At Comau LLC, we pride ourselves on our core values that shape our work culture and define our commitment to our employees. Our team thrives in a cutting-edge and secure environment, tackling challenging projects that contribute to innovative solutions. We foster strong relationships among colleagues and management, promoting a culture...

  • Principal Engineer, ML/AI Platform

    1 week ago

    Southfield, Michigan, United States Credit Acceptance Full time

    About the RoleCredit Acceptance is a leading provider of used car finance solutions, and we're seeking a highly skilled Principal Engineer to lead our ML/AI Platform team. As a key member of our Engineering and Analytics team, you'll play a critical role in designing, building, and maintaining end-to-end ML/AI platforms to support and automate the lifecycle...

  • Principal Engineer, ML/AI Platform

    1 week ago

    Southfield, Michigan, United States Credit Acceptance Full time

    About the RoleCredit Acceptance is a leading provider of used car finance solutions, and we're seeking a highly skilled Principal Engineer to lead our ML/AI Platform team. As a key member of our Engineering and Analytics team, you'll play a critical role in designing, building, and maintaining end-to-end ML/AI platforms to support and automate the lifecycle...

  • Lead Engineer for Interior Sensing Systems

    3 weeks ago

    Southfield, Michigan, United States Magna International Full time

    About the RoleWe are seeking a highly skilled Senior Systems Architect to join our Interior Sensing Systems team at Magna International. As a key member of our team, you will be responsible for leading the development of next-generation fusion Interior Sensing Features, including Occupant Monitoring and Child Detection.Key ResponsibilitiesInvestigate and...

  • Senior Loyalty Software Engineer

    5 days ago

    Southfield, Michigan, United States dentsu Full time

    About the RoleWe are seeking a highly skilled Senior Loyalty Software Engineer to join our team at dentsu. As a key member of our Promotion and Loyalty Services software projects, you will play a critical role in designing and developing modern, reliable, and reusable systems.ResponsibilitiesDesign and develop scalable solutions in Ruby, Rails, and SQL...

End User Technology/Engineer Team Lead

3 months ago

Southfield, Michigan, United States MSX INTERNATIONAL Full time

Title: End User Technology/Engineer

Location: Southfield, MI, US

Job Type: Full-time with Benefits

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Purpose of the Position:

  • Lead the Regional Technical Support Team.
  • Actively partnering with team members, regional and global stakeholders, and local markets, you will play a key role in Leading the NA ops team in the end-to-end service delivery of People Operations.
  • You will be the contact point for ensuring the Technical Team activity will support the company ́s and departmental objectives and enable scalability across the regions.
  • You will be responsible for achieving the targets and for the continuous improvement of the APMEA GTS EUT Team.

You will be expected to succeed at the following tasks:

  • Handles escalated user problems.
  • Hires new employees to ensure correct staffing levels for delivering contracted service.
  • Monitors employee job performance and attendance.
  • Conducts performance reviews with employees.
  • Ensures staff has the tools required for effective job performance and backup procedures are in place in case problems with the tools are encountered.
  • Establishes and maintains relationships with Users organizations to ensure that performance and relationship issues are fully communicated and understood.
  • Ensures correct level of information with Users when a case requires escalation.
  • Schedule Team Administration – Schedule team administration activities, such as team meetings, shifts, training classes, and one-on-one reviews.
  • Identify and recommend new service offerings to improve efficiencies and client satisfaction.
  • Develop resolution documentation for common problems to ensure a streamlined, repeatable approach to resolving common problems.
  • Ensure problems are properly investigated, and that issues found through investigation are corrected or escalated to the proper parties for resolution.
  • Develop and Execute Performance Metrics / Reports – Present relevant support activities report professionally and succinctly (both written and oral) to senior user staff.

Qualifications:

Required:

  • Bachelor's Degree or equivalent work experience(7-10yrs).
  • Microsoft 365 Fundamentals
  • MCSE/MCSA Windows Server

Beneficial/Optional:

  • Azure Fundamentals
  • Azure Administrator
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • ITIL 4 Managing Professional - IT Service Management Optional

Competencies/Other skills:

  • Leadership: training, motivating, and directing employees to optimize workplace productivity and promote professional growth, to oversee workflow and boost employee performance every day
  • Project management, prioritization, planning and organisational skills.
  • Strong communication skills and stakeholder management
  • Results oriented: ability to recognize what results are important and what steps need to be taken to achieve them.
  • Process driven mindset: believe in guidelines and efficiency, follow Standard Operating Procedures, and suggest ideas for continuously improving.
  • Comfortable with a fast-paced environment and successfully manage multiple priorities and volumes.
  • Leverage strong working knowledge of help desk industry processes and tools to provide better user service.

Languages: Fluent in English

Others: Availability to travel on demand

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

Apply Now

#MSXNAJobs