Director, Patient

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Day - 08 Hour (United States of America)

If you are an experienced professional looking for an opportunity to lead with impact, join us at Stanford Health Care. Stanford Health Care is where exceptional people provide world-renowned care.

The Director of Patient and Equipment Transport oversees two substantial departments, prioritizing safe and efficient patient mobility and medical equipment management within the hospital. The role involves leading the inception and rollout of programs, establishing quality controls, performing daily management to maintain our superior standards for patient care. They ensure compliance with all regulatory protocols and direct business practices in alignment with Stanford Health Care's mission and values. Additionally, they develop innovative business solutions to foster sustained growth and streamline daily operations.

Seize an exciting opportunity to transform healthcare through enterprise-wide initiatives and multi-disciplinary collaboration to solve complex healthcare challenges while leading a diverse, high-performing team committed to patient-centered care.

For qualifications, skills, and education, and more details, refer to the job description below.

This is a Stanford Health Care job.

A Brief Overview

Located in the heart of Silicon Valley, Stanford Health Care's (SHC) mission is to heal humanity through science and compassion, one patient at a time. The function interacts daily with patients and staff creating significant opportunities for impacting and enhancing the patient and employee experience. Through two distinct services, patient transport and patient equipment management, each department is tasked with delivering outstanding best in-class service metrics for response time, quality care and patient experience and ensures that safety and quality service is provided for every patient at Stanford Health Care.

Locations

Stanford Health Care

What you will do

• Active Daily Management – Plan, organize, and direct the work of the of a defined department including strategic planning, establishing goals and objectives, controlling costs, and improving efficiency and service delivery effectiveness. Apply Lean concepts and tools to promote ownership of operational performance and reinforce continual improvement efforts.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Financial – utilize internal and external benchmarking to develop department budgets and targets. Oversee all expenditures, monitoring department costs and adjusting as appropriate. Use various data sources to create a set of analytics and reports that provide insight into department performance.
• Technology – leverage productivity and staffing modelling systems to actively and dynamically manage daily routines (position control). Create models from the analytics and technology to correlate and predict volumes and customer requirements.
• Leads and supports the implementation of organizational goals and initiatives. Responsible for monitoring progress against goals.
• Supports the professional and leadership development of direct reports. Fosters a culture of continuous skills development and continuing education in the department.
• Meets with clinical and non-clinical stakeholders to maintain collaborative partnerships and to ensure service level agreements are met. Participates in multi-disciplinary committees to support improvements in care coordination.
• Maintain quality service and leverage operational flexibility to enhance coordinated care.
• Oversee the management and procurement of department equipment.
• This position may require on-call availability during non-standard hours, including nights, weekends, and holidays to meet business needs and respond to emergencies as necessary. The employee may receive additional compensation if assigned on call responsibilities.

Education Qualifications

• Bachelor's degree in a work-related discipline/field from an accredited college or university preferred. Relevant experience in lieu of a degree may be considered. Relevant experience in lieu of a degree is in addition to the experience requirements for this position.

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience, including at least one (1) at a senior level within a healthcare institution with responsibility for managing and executing business process change initiatives.

Required Knowledge, Skills and Abilities

• Proven effectiveness at influencing senior executives and delivering cross functional global initiatives.
• Able to operate at a strategic, tactical, and detailed analytical level.
• Excellent communicator able to express themselves succinctly and with clarity.
• Resilient and able to deal with ambiguity, changing priorities and differing needs of the business.
• Results-oriented "change agent" who can understand different points of view and effectively manage big-picture and tactical execution.
• Ability to work in a fast-paced, hard-driving culture with a lean structure, demonstrated ability to drive a culture of performance.
• Ability to collaborate, motivate and lead globally through others and influence the achievement of common goals.
• Infection Prevention/HAI knowledge
• Knowledge and experience in improving patient satisfaction and driving compliance to HCAHPS and Joint Commission.
• Ability to manage a large team in a unionized environment.
• Technical expertise in Patient Transport and Patient Equipment and processes in a high-volume healthcare setting.
• Ability to maintain strict confidentiality of personnel records and patient information and to handle sensitive matters discreetly, understanding and applying HIPAA regulations, hospital and department policies and procedures.
• Knowledge of departmental budgets, trend utilization and use of historical data. Analytically strong and able to interpret data to develop concepts to drive improvement.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

#LI-MH2

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $ $93.34 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

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