Current jobs related to ED Patient Family Representative, Emergency Services - Palo Alto, California - Stanford Health Care
-
Travel Nurse RN ED
2 weeks ago
Palo Alto, California, United States Medical Solutions Full timeTravel Nurse RN ED - Emergency Department Job DescriptionMedical Solutions is seeking a skilled travel nurse RN ED - Emergency Department to join our team. As a travel nurse, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and collaborating with a multidisciplinary team.Job...
-
Patient Services Representative II
1 month ago
Palo Alto, California, United States Sutter Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative II to join our team at Sutter Health. As a key member of our patient access team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.Key ResponsibilitiesGreets and checks-in patients, verifies...
-
Patient Services Specialist
4 weeks ago
Palo Alto, California, United States American CyberSystems, Inc. Full timeJob Title: Patient Services Spec 1Innova Solutions is immediately hiring for a Patient Service Representative.Job Type: Full-Time, ContractDuration: 3 MonthsLocation: Dallas, TXAbout the Role:We are seeking a highly motivated and organized Patient Service Representative to join our team. As a Patient Service Representative, you will be responsible for...
-
Travel Nurse RN ED
4 weeks ago
Palo Alto, California, United States Cross Country Healthcare Full timeJob Title: Travel Nurse RN EDCross Country Healthcare is seeking a skilled Travel Nurse RN ED to join their team in a dynamic and challenging environment.Job Summary:This travel nursing job offers a unique opportunity to work in a fast-paced Emergency Department setting, providing high-quality patient care and collaborating with a talented team of healthcare...
-
Palo Alto, California, United States Medical Solutions Full timeTravel Nurse RN ED - Emergency Department Job in Palo Alto, CaliforniaMedical Solutions is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Palo Alto, California.Job Description & RequirementsSpecialty: ED - Emergency DepartmentDiscipline: RNDuration: 13 weeksHours: 36 hours per weekShift: 12 hours, nightsEmployment Type:...
-
Patient Access Representative II
1 week ago
Palo Alto, California, United States Stanford Health Care Full timeJob SummaryStanford Health Care is seeking a skilled Patient Access Representative II to join our team. As a key member of our Patient Access Services team, you will be responsible for completing patient admissions/registration functions, identifying insurance coverage, and handling customer service inquiries.Key ResponsibilitiesAssure secure handling and...
-
Palo Alto, California, United States Jewish Family and Children's Services Full time**About Us**Jewish Family and Children's Services (JFCS) is a leading provider of family support services in the San Francisco Bay Area. With a rich history spanning 175 years, we offer a wide range of programs to support individuals and families across all stages of life, including adoption, mental health, senior care, and youth development.**Position...
-
Patient Access Representative II
1 month ago
Palo Alto, California, United States Stanford Health Care Full timeJob SummaryStanford Health Care is seeking a highly skilled Patient Access Representative II to join our team. As a key member of our Patient Access Services team, you will be responsible for completing patient admissions/registration functions, identifying patients' insurance coverage, and handling routine customer service inquiries.Key...
-
Patient Access Representative I
2 days ago
Palo Alto, California, United States Stanford Health Care Full timeJob SummaryStanford Health Care is seeking a Patient Access Representative I to join our team. As a Patient Access Representative I, you will be responsible for completing patient admissions and registration functions, identifying patients' insurance coverage, and handling routine customer service inquiries.Key ResponsibilitiesComplete patient admissions and...
-
RN Emergency Department Nurse
4 weeks ago
Palo Alto, California, United States Baylor Scott & White Health Full timeJoin Our Team at Baylor Scott & White HealthBaylor Scott & White Health is a leading healthcare system in Texas, and we're seeking a talented Registered Nurse to join our Emergency Department team at Baylor University Medical Center.About the RoleAs a Registered Nurse in our Emergency Department, you'll have the opportunity to work in a fast-paced...
-
Customer Service Representative
4 weeks ago
Palo Alto, California, United States Gentle Dental Full timeAbout Gentle DentalWe value our teammate's smile as much as our patient's smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services.We enhance the quality of our patients' lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.We focus on a commitment to patient care, operational and...
-
Clinical Psychologist
1 week ago
Palo Alto, California, United States Jewish Family and Children's Services Full timeJob Title: Clinical PsychologistAt Jewish Family and Children's Services, we are seeking a highly skilled Clinical Psychologist to join our team of dedicated professionals. As a Clinical Psychologist, you will be responsible for providing developmental assessment, psychological testing, and psychotherapy services to children, adolescents, and their...
-
Palo Alto, California, United States Aureus Medical Group - Nursing Full timeAureus Medical Group - Nursing is seeking a skilled Emergency Department Registered Nurse for a travel nursing assignment in California.Job Requirements:Specialty: ED - Emergency DepartmentDiscipline: RNShift: 12 hours, nightsEmployment Type: TravelCompensation:Estimated weekly payment: ~$2350.00/wkHourly rate: ~$23.00/hr-$26.00/hrAureus Medical Group -...
-
Travel Nurse RN ED
1 month ago
Palo Alto, California, United States Cross Country Nurses Full timeJob Title: Emergency Department Registered NurseCross Country Nurses is seeking a skilled Emergency Department Registered Nurse for a travel nursing opportunity.Job DescriptionAs an Emergency Department Registered Nurse, you will provide high-quality patient care in a fast-paced environment. You will assess patients' conditions, develop and implement...
-
Customer Service Representative
2 weeks ago
Palo Alto, California, United States Gentle Dental Full timeAbout Gentle DentalWe are a leading provider of oral healthcare services, dedicated to delivering exceptional patient care and experiences. Our team is passionate about making a positive impact on the lives of our patients and communities.Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Gentle...
-
Travel Nurse RN ED
1 month ago
Palo Alto, California, United States Cross Country Nurses Full timeJob Title: Registered Nurse / Emergency RoomCross Country Nurses is seeking a skilled Registered Nurse to fill a travel assignment in the Emergency Department. As an Emergency Room Nurse, you will be responsible for providing high-quality patient care and working collaboratively with the healthcare team to ensure the best possible outcomes.Job DescriptionThe...
-
Customer Service Representative
4 weeks ago
Palo Alto, California, United States Domino's Franchise Full timeCustomer Service RepresentativeJoin Domino's Franchise as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences.Key Responsibilities:Provide top-notch customer service to ensure customer satisfaction.Work effectively under pressure to meet customer needs.Demonstrate a sense of urgency in a fast-paced...
-
Customer Service Representative
4 weeks ago
Palo Alto, California, United States IKEA Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at IKEA. As a key member of our sales floor team, you will play a vital role in creating a positive shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service by ensuring accurate...
-
Palo Alto, California, United States DJO Global Full timeJob Title: Field Service RepresentativeJob Summary:Enovis is seeking a highly skilled and dedicated Field Service Representative to join our team. As a Field Service Representative, you will play a critical role in providing exceptional customer service to patients, physicians, and other clinical staff. You will be responsible for the application, education,...
-
Customer Service Representative
3 weeks ago
Palo Alto, California, United States Domino's Franchise Full timeCustomer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Domino's Franchise. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide excellent customer...
ED Patient Family Representative, Emergency Services
2 months ago
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Evening - 12 Hour (United States of America)
This is a Stanford Health Care job.
A Brief Overview
ED Patient/Family Representatives are responsible for providing exceptional customer service to patients and their families while on-site and over the phone with the Stanford Health Care Emergency Department staff. They greet patients and family members and assist with answering all questions, provide introduction to the MyHealth app., room patients within the ED, explaining the next steps. They will partner with Guest Services team to ensure we are providing the best experience for our patients and family. ED Patient/Family Representatives will be the champion of CICARE and will train all new staff on providing excellent customer service to increase LTR (Likely to recommend) scores. Provide ongoing customer service training for all staff, utilizing the CICARE tools, words that work, and how to deescalate situations for best outcomes. The ED Patient/ Family Representatives also works closely with the Lobby Lead and Program Coordinator to assist and direct the rooming of patients.
Locations
Stanford Health Care
What you will do
- Acts as non-clinical liaison/concierge to meet patients needs as they enter the ED Lobby and while receiving care within the ED.
- Approaches and greets patients, their families, and visitors entering the ED; provides clear and concise verbal and written instructions as needed and assist with obtaining an interpreter when needed.
- Assists and directs the rooming of patients and their family members based on the bed assignments provided by the Lobby Lead RN.
- Responds to any patient or family member complaints and escalated to the ED Manager on-site or on-call as appropriate.
- Provides hospital wide directions as needed.
- Maintains sensitivity and confidentiality in all aspects of guest interaction.
- Assists ED Medical Personal in calling codes and responds immediately and appropriately to injured persons following the director of ED Medical Personal.
- Provides updates to patients and family members on wait times and next steps
- Provides information on the MyHealth app for patients and their family members and encourages usage.
- Performs other related and incidental duties as needed or assigned.
- Round within the department to interact with roomed patients.
- Be the champion of CICARE and provide ongoing customer service training for all staff.
- Will onboard new staff to set expectations of our CICARE and customer service standards.
Education Qualifications
- High school diploma or GED equivalent
Experience Qualifications
- 1+ years' experience working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.) or 2+ years' experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, restaurant, etc.)
- Basic PC Skills (Windows, Excel, and Word)
- Good communication, customer service and interpersonal skills
- Ability to proactively recognize patients and family members needs and intervene.
- Working knowledge of one or more of the following:- health care systems- conflict resolution- understand how to link patients to diagnostic and follow up test / treatment- Strong communication, customer service, interpersonal skills- PC skills (Windows, Excel, and Word)- Strong medical terminology knowledge- Greeting ED patients and family members, calmly and with a smile
- Assist with infectious screening when necessary
- Ability to set and maintain limits with patients or family members who are escalating
- Ability to be on your feet for 12 hours a day
- Ability to be proactive and show initiative
- Ability to educate all staff on proper CICARE and provide direct feedback
Required Knowledge, Skills and Abilities
- Ability to adjust communications to fit the needs and level of understanding of the receiver
- Ability to demonstrate customer service skills in interactions with all patients, families, and staff, including high volume and stressful situations
- Ability to maintain confidentiality of sensitive information
- Ability to remain calm under pressure and apply sound judgment
- Ability to solve problems and identify solutions
- Ability to speak and write effectively at a level appropriate for the job
- Knowledge of computer systems and software used in functional area
- Knowledge of the location of services provided by the hospitals and clinics (or ability to quickly become familiar) to be able to assist guests with directions and/or transport, the local geography
- Ability to multitask and think ahead
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family's perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $ $41.18 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards ) and significant events ) .
