Network Development Manager, DCNE

The Core Networking team is looking for a Sr. Network Development Manager to join our Inter-DC & Optical team. As a Network Development Manager, you will be responsible for managing teams that build, deploy and scale the Amazon networks that support AWS, customers, and other business units, across multiple global datacenters.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Core Networking is focused on building Data Centers and the network that allows Data Centers to function efficiently. They own the solutions that allow racks to be aggregated and Data Centers to be interconnected. Core Networking's goal is to balance efficiency, performance and reliability to allow customers access to their applications and data.

Amazon's network is a key differentiator for Amazon Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon, including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers. Are you ready to own the network availability for the largest cloud network on the planet? With Amazon Web Services, our goal is to become "The Infrastructure Platform" to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate across all of our services, it is our responsibility to maintain that quality and reliability. We look for innovative ways to automate the operation of our network and drive complex issues to resolution.

As part of this Network Development Manager role, a successful candidate will be responsible for managing one of our global teams aligned with one of our network fabrics. Direct reports will include Network Development Engineers who own design and optimization of the future state of the global Amazon network. The Topology team is expected to identify optimal and efficient designs to manage traffic flows, failure scenarios and optimal capacity. The team is also responsible for deep-dive and root-cause analysis of events which impact our customers ensuring that we improve our processes and designs in order to avoid customer impact in the future. AWS leaders are highly-technical and understand their environment to accurately represent operational issues and exercise high judgment during high severity events. As the manager of one of our Topology teams, successful candidates will be responsible for setting and delivering on the strategic vision for the team.

Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

Key job responsibilities
Operational Excellence
As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating processes and procedures to improve efficiency in our day-to-day tasks and projects. You will drive standards across the network and ensure that we are fully compliant to those standards and policies. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.

Network Measurement
As a Network Development Manager, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our issues, network capacity, vendor equipment/failures analysis and network performance.

Performance Management/Team Health
You will own all facets of performance and career management for the team. Regular one-on-one meetings with all team members are required. You will be expected to provide both technical and 'soft skill' mentoring in order to maintain a well-rounded, world-class organization. This includes project management, quality audits and coordination of training sessions with senior-level engineers as well as day-to-day oversight of the team including scheduling of a 8x7x365 operational rota.

Incident/Change Management
You will be integral to developing and improving incident and change management within the Networking space. Responsibilities include driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the Amazon platform and customer base.

Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

Automation
You will be heavily involved in driving the team to analyze day to day operations in order to identify new automation opportunities. This will include helping our software teams in Networking understand our requirements and drive their roadmaps to ensure that our network engineers are able to directly create new automation tasks directly within those software frameworks rather than relying on other teams to deliver them.

Goal Setting and Delivery
You will directly own defining and delivering strategic goals for your team and for the wider Topology team. As part of this responsibility, you will be expected to communicate goals to the team, align the necessary resources, and communicate status to the wider leadership team.

A day in the life
Engineers in the InterDC Optical services team have a wide range of responsibilities. In terms of product development and delivery, it covers all activities related to hardware and software development, cross-platform and software integration, and transition to production for both in-house commodity and OEM optical platforms. From the lifecycle support perspective, includes day to day operations on-call, sustaining engineering, operational load automation and reduction, product and network security, network data integrity and authoritativeness, availability assurance (SRLG monitoring) and improvement (OLP, RFTS) and fiber infrastructure and vendor performance management. Our engineers not only make decisions on day-to-day work but they also own the long-term strategic view, they build strong partnership with customers to understand their immediate and future needs, their use cases and the things that we/they are not even thinking about so we make sure our solutions will fit into their needs. They bring perspective and context to influence the way we make technology and design choices, how we develop and deliver products that are right sized, fungible and future-proof at the optimum cost per bit. They understand the business impact of their recommendations and show good judgment in decision making as we consider technical trade-offs between the immediate short-term technology solutions, operational needs and the long-term business needs.

About the team
The InterDC Optical Services team is responsible for the development, delivery and lifecycle support of the optical products used to interconnect AWS Data Centers and PoPs (Point of presence), ensuring diversity of supply and continually lowering data transfer cost for customers. This product portfolio serves a broad customer base and is primarily used to transport Core (EC2 & Prod) and Border (Internet) traffic in and across all but a few AWS commercial and ADC regions globally. Our current network size is >10Pbps of inter data center traffic over >30k devices worldwide and our team is structured to create and evolve these products and solutions while providing highly available, secure and scalable transport for multiple customer fabrics globally.
Working at AWS in the Core Networking Team
- Meet Matt, Director, Core Networking ---

About AWS
Diverse Experiences
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• Bachelor's Degree in Computer Science or relevant degree/experience.
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• 5+ years of relevant engineering experience.
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• 5+ years people management experience or relevant leadership experience, managing a team of 8+ individual contributors.
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• 3+ years of past experience with network engineering either as a manager or individual contributor.