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CRM Applications Specialist

4 months ago

Stamford, Connecticut, United States Henkel Full time
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?
YOUR ROLE
  • Support a diverse community of 450+ business users (sales, marketing, education) and external hair professionals using SAP Cloud for Customer (C4C)
  • Create user stories for end-to-end processes using SAP Cloud for Customer (C4C) in close collaboration with business experts, IT experts, and stakeholders from other teams
  • Validate the solution against user story requirements, document discrepancies, and partner with IT colleagues to deliver high quality, high impact solutions
  • Review and assess quarterly SAP release updates, document and communicate impact within the team and user community
  • Create and continually improve training materials, lead periodic training sessions to promote application adoption, user understanding
  • Respond to application and process questions, share knowledge, and provide a high level of customer service to application users
    YOUR SKILLS
    • College degree in Information Systems preferred or other technical certification in a related field
    • Minimum 2 years of experience in business consulting/analysis
    • Professional beauty salon industry experience not required but very attractive
    • Prior experience with sales process concepts and SAP Cloud for Customer (C4C) preferred
    • Knowledge of change management techniques a plus
    • Highly proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook, Teams
    • Excellent communication skills, both oral and written, with an ability to express complex topics in business terms
    • Demonstrated collaborative approach to problem solving
    • Self-starter able to effectively manage multiple, simultaneous tasks remotely with limited supervision The salary for this role is $65, $75, This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

      Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

      All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

      At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different races, colors, religions, sexes, national origins, disabilities, veteran statuses, ages, sexual orientations, gender identities and expressions, and other legally protected characteristics.