Supervisor Valet

2 months ago

Portland, Oregon, United States Sage Hospitality Group Full time

Why us?

The Bidwell Hotel and High Horse Restaurant + Bar is seeking a Valet Supervisor to join our team in serving guests with creativity and passion.

The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city's shopping, dining, and top attractions. Those seeking a quintessentially Portland flavor enjoy our hip High Horse Restaurant and Bar featuring an elevated selection of regionally inspired food and drinks. When a relaxing oasis is the destination, our exclusive M Club Lounge is the perfect spacious yet cozy refuge. Groups are served with VIP status in our event space, and private dining room. Our staff is tuned in to discover how we can personalize the guest experience to put The Bidwell and High Horse Restaurant + Bar among great memories shared and repeated.

Work where you belong

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us

Job Overview

Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Bell/Valet staff ensuring highest levels of guest satisfactions and flow of procedures.

Responsibilities

  • Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
  • Park vehicles, secure and mark key tag with location, guest name, license plate number and type of auto.
  • Drive vehicles in a safe and efficient manner.
  • Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
  • Maintains written log, recording these requests and deliveries.
  • Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
  • Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
  • Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice.
  • If applicable, delivers newspapers nightly to all occupied rooms.
  • Maintains and acts as security at all times by: Carrying radio after maintenance is gone; Walking through the floors at least three times, making sure all access points to the building are secure including the driveway and garage if applicable.
  • Creates and maintains scheduling and staffing levels of the Valet Team.
  • Motivates and coaches team to ensure all team members are trained and performing at high levels.
  • Offer suggestions to leadership to improve operations and service offered at the property.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High School diploma or equivalent. Must have a current valid Driver's License.

Experience

At least two years in the hotel industry.

Knowledge/Skills

  • Must have excellent customer service skills and be fluent in oral and written English.
  • Must have knowledge of local establishments, businesses and the surrounding community in general.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have vision ability see objects and people up close and at a distance.
  • Must be able to grasp handles, carry bundles and lift packages.
  • Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
  • Must be able to drive automatic and manual vehicles.
  • Must have a valid driver's license.
  • Must have a driving record that meets the needs of our insurance carrier.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.

Benefits

  • 10 paid holidays
  • Paid time off for vacation, sick time
  • Eligible to participate in the Company's 401(k) program with employer matching
  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Great discounts on Hotels, Restaurants, and much more.
  • Employee Assistance Program
  • Tuition Reimbursement
  • Eligible to participate in the Employee Referral Bonus Program. $500+ per referral.

ID:

Position Type: Regular Full-Time

Property : Bidwell Hotel

Outlet: High Horse

Category: Bell/Parking/Transportation

Max: USD $25.00/Hr.

Tipped Position: Yes

Address: 520 SW Broadway

City: Portland

State: Oregon

EOE Protected Veterans/Disability


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