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Order Management Specialist

4 months ago

Brockton, Massachusetts, United States Daikin Applied Full time

Make your mark at the world's largest HVAC company

Why You'll Love Working for Daikin:

  • We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.
  • Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation & sustainability efforts while meeting the HVAC needs of thousands of customers - expanding over 160 countries
  • Our culture is unrivaled. Daikin operates under 8 Core Values which are embedded into every aspect of our business. It's through these values that we continuously strive to build a place where everyone can be authentic, feel valued and heard, and have a sense of purpose and belonging.

The Order Management Specialist works in a high performing, customer-oriented team environment to support made-to-order manufactured equipment for a national network of direct sales office. Builds relationships with the sales office as well as quality, cost and delivery (QCD) operations personnel to provide end-to-end management of incoming orders.

A Day in the Life:

Order Processing

  • Ensures timely processing of orders.
  • Following the standard order processing procedure this position will work with customized made to order equipment and a subset of products.
  • Supports the standard order processing procedure while working with customized made to order equipment as well as a subset of products. Specialized equipment processing will also involve interaction with drafting, engineering and 3rd party modifiers.
  • Processes change orders following the change order process and guidelines.

Customer Service

  • Communicates effectively and professionally with internal and external customers.
  • Fields incoming calls to deal with mitigation of delays within production, shipping and delivery of products. Also deals with short shipments, damages and product defects.
  • Assures effective and efficient handling of calls and timely processing of orders.
  • Acts as the primary customer contact regarding pricing, shipping and negotiation of order scheduling as well as coordinating specialized delivery requirements.
  • Manages the freight claims process.
  • Handles various special projects

What's in It For you:

  • Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

What you will Bring:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Bachelors degree preferred
  • Minimum Two years customer service experience
  • Superior customer service focus
  • Detailed oriented
  • Proven Problem Solving skills
  • Basic computer knowledge, Outlook, Word, Excel experience (Tech Savvy)

#LI-JB1

Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.