Customer Care Expert
2 months ago
Customer Care Expert - Enterprise
Start Date: August 12th, 2024 - Training is 10 weeks on-site in the Omaha, NE office. There is no PTO allowed during training.
Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE You will be expected to be in office up to 3 days a week, post training.
Hourly Rate: $25.00 per hour
Schedule Expectations: Your schedule will change after training. Your schedule could range anywhere between 6:00am - 1:00am CST Monday - Sunday. Flexibility for all schedules is required. You will be assigned one of the following schedules, on a first come first serve basis:
- Monday & Tuesday ON, Wednesday & Thursday OFF, Friday & Saturday ON, Sunday OFF From 9:00am - 8:00pm CST
- Tuesday - Saturday from 2:30pm - 11:00pm CST
- Sunday - Thursday from 2:30pm - 11:00pm CST
- Wednesday - Saturday from 2:00pm - 1:00am CST
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
Bready* to make a change?
The Toast Enterprise Customer Care team delivers Expert level award-winning technical support to our large client brands. Working with corporate restaurant teams, national franchises and international locations. Providing answers to incoming customer questions from multiple channels including phone, chat, and email.
About this roll* (Responsibilities)
- Communicate and collaborate effectively with our Enterprise customers, resolve complex customer inquiries, and increase customer satisfaction.
- Perform thorough troubleshooting and probing analysis with the customer regarding hardware, software, general billing inquiries, payment processing, and networking. Able to conduct split-half problem analysis to narrow the scope of issues, discover the root cause to determine where the errors are quickly and effectively resolve issues.
- Update and maintain accurate customer records in Salesforce. Analyze customer data to identify performance trends and analytics to improve customer experience.
- Deliver a top tier customer experience over the phone through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers.
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
Do you have the right ingredients*? (Requirements)
- 2+ years experience in a Technical Support role responsible for customer satisfaction and championing the customer experience.
- Able to perform root cause analysis to understand unique situations and deliver solutions.
- Success operating independently and navigating competing priorities in a constantly changing environment.
- Excellent communication, organizational, and influencing skills.
Special Sauce* (Nonessential Skills/Nice to Haves)
- Business to business technical support.
- Possess a high level of product knowledge of POS hardware: the function of different devices and how they operate in a restaurant environment.
- Open to schedules that may include weekends, holidays and nights.
Our Spread* of Total Rewards
Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more here: Our Benefits.
*Bread puns encouraged but not required
The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$25—$25 USDWe are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact
-
Customer Care Expert
4 weeks ago
Omaha, Nebraska, United States Toast Full timeCustomer Care Expert - PaymentsStart Date: Monday, September 23rd - Training is 6 weeks on-site in the Omaha, NE office. There is no PTO allowed during training. Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE You will be expected to be in office up to 3 days a week, post training. Hourly Rate: $25.00 per hour Toast is driven by building the...
-
Customer Care Specialist
1 month ago
Omaha, Nebraska, United States Toast Full timeCustomer Care Specialist - SlingA written cover letter is a nice to have but NOT required for your application to be considered. If submitting a cover letter; Please tell us why you're interested in the Sling position, and why you think you'd be a good fit for the role Start Date: September 23rd - Training is 4 weeks of REMOTE/VIRTUAL training. Training...
-
Customer Care Specialist
2 weeks ago
Omaha, Nebraska, United States Toast Full timeCustomer Care Specialist - GuestA written cover letter is required for your application to be considered; Please tell us why you're interested in the Guest position, and why you think you'd be a good fit for the roleStart Date: 09/23 Class - Training is 2 weeks VIRTUAL/REMOTE from home. Training hours are Monday - Friday from 9:30am to 6:00pm CST. There is...
-
Subject Matter Expert- Reporting Team
4 days ago
Omaha, Nebraska, United States Orion Full timeAbout this Opportunity:As a Subject Matter Expert, you will be responsible for maintaining high standards of customer service for the clients of Orion. This position will work closely with other service team members to ensure the services received by the client are accurate based on the contract terms. As we continue to evolve and live our Orion values, we...
-
Quality Assurance Specialist
2 months ago
Omaha, Nebraska, United States Omaha Public Power District Full timeResponsibilitiesThe Quality Assurance Specialist provides oversight, feedback and trending on a variety of OPPD's customer interactions, systems and processes across any/all agent assisted communication channels including phone, digital, and walk-ins. This role participates as a liaison handling new hire onboarding, monitoring, Voice Of Customer, team...
-
Adult Internal Medicine/Endocrinology Physician
3 months ago
Omaha, Nebraska, United States Department Of Veterans Affairs Full timeSummary VA NWIHCS is an integrated system that serves more than 148,000 Veterans in 101 counties in Nebraska, western Iowa, Kansas, and Missouri. It includes a tertiary medical center in Omaha, 2 larger clinics in Lincoln and Grand Island (which includes a Community Living Center), 5 community-based outpatient clinics, and one contract clinic. Duties The...
-
Health Care Consulting Actuary
2 months ago
Omaha, Nebraska, United States HUB International Limited Full timeThis is an exciting opportunity to join our dynamic team, where you can leverage your skills and make a real impactAre you a bright, outgoing, people-oriented person? If so, this is the career for you. It's a rewarding job that appreciates your skills and personality, making it a perfect fit for youAs an Actuary, you will work with our Employee Benefits and...
-
National Account Executive
2 weeks ago
Omaha, Nebraska, United States Food Safety Net Services Full timeCertified Group is committed to delivering expert solutions and quality testing our customers can feel confident in - on time, every time - so the world can trust in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification & audit services, Certified Group includes Food Safety Net Services...
-
Business Application Specialist
1 month ago
Omaha, Nebraska, United States DMSi Software Full timeAs an independent, family-owned business, DMSi specializes in ERP Software for the Building Materials Industry. Used at over 1,600 locations across North America, Agility helps manage every aspect of the business, from purchasing and receiving to order fulfillment, warehousing, delivery, invoicing, and accounting, allowing businesses to modernize and...
-
Technical Sales Training Program
4 weeks ago
Omaha, Nebraska, United States Trane Technologies Full timeAt Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...
-
Master Data Analyst
1 month ago
Omaha, Nebraska, United States Interpublic Group (IPG) Full timePOSITION SUMMARY:This role within the master data group will be the subject matter experts leveraging their knowledge to provide training, guidance and support on master data sets across multiple systems. They will be responsible for all creation and maintenance activities within the Master Data team. They will be tasked with executing Master Data...
-
Brand & Culture Coordinator
4 weeks ago
Omaha, Nebraska, United States Werner Enterprises Full timeThe Brand and Culture Coordinator will be responsible for internal communications affecting culture and performance recognition throughout Werner. Additionally, they will work in conjunction with corporate communications to implementation strategies to drive brand recognition of Werner. This position will also provide high level administrative support for...
-
Retail Stocking Manager
7 days ago
Omaha, Nebraska, United States Harbor Freight Tools Full time153303BRPosting Title:Retail Stocking ManagerJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do This role is perfect for you if you have recent leadership experience and are passionate about...
-
Specialist, Sales
2 months ago
Omaha, Nebraska, United States Performance Food Group Full time103617BRJob Title:Specialist, SalesLocation:Performance Foodservice Omaha (0574)Job Description:We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support...
-
Patient Access- Full Time
3 weeks ago
Omaha, Nebraska, United States Boys Town & Boys Town National Research Hospital Full timeServes as a patient advocate and resource through the scheduling, pre-registration, registration, admitting/discharge and authorization process. Greets, screens and checks in patients, families vendors and visitors in a professional manner while working to exceed customer service expectations. Pre-registers current and prospective patients which includes:...
-
Hematology Oncology
2 months ago
Omaha, Nebraska, United States Department of Veterans Affairs Full timeThe Nebraska-Western Iowa VA Health Care seeks a Hematology/Oncology physician for our Omaha VA Medical Center.Duties include but are not limited to the following:Provide direct comprehensive patient care to adults with acute and chronic diseases characterized by various blood disorders. The ideal physician will provide care to patients in inpatient and...
-
Medical Technologist
3 days ago
Omaha, Nebraska, United States Department Of Veterans Affairs Full timeSummary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval, award amount (up to $200,000) and eligibility period (one to...
-
Chief Actuary
1 month ago
Omaha, Nebraska, United States Blue Cross and Blue Shield of Nebraska Full timeBlue Cross and Blue Shield of Nebraska (BCBSNE) is more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives.Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for...
-
Physician (Hematology/Oncology)
3 months ago
Omaha, Nebraska, United States Department Of Veterans Affairs Full timeSummary VA NWIHCS is an integrated system that serves more than 148,000 Veterans in 101 counties in Nebraska, western Iowa, Kansas, and Missouri. It includes a tertiary medical center in Omaha, 2 larger clinics in Lincoln and Grand Island (which includes a Community Living Center), 5 community-based outpatient clinics, and one contract clinic. Duties The...
-
Controller/Accounting Manager- Renewable Energy
3 weeks ago
Omaha, Nebraska, United States Nelnet Full timeNelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates,...