End User Support Tech

2 months ago


San Francisco, California, United States Cognizant Full time

Cognizant is seeking an End User Computing Tech for a full-time opportunity in San Francisco, CA

The salary range for this role is between $62,000 to $81,000 depending on experience and qualifications of the candidate.

Applications will be accepted until 8/8/2024.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The compensation and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities:

· General IT service and user support: Provide support at all levels, both face-to-face and through various communication channels.
Logging support requests and incidents: Document and track reported issues.
Monitoring and completion of issues and requests

· Oversee the resolution of problems received by the IT Service Desk, escalating when necessary.

· Troubleshoot problems: Use diagnostic tools and escalate issues as needed.

· Liaise with regional offices and third-party suppliers.

· Collaborate to resolve user support issues.

Qualifications:

10 years of experience with IT troubleshooting and support in a corporate computing environment.

• Investigation and diagnostic skills.

• Experience with Microsoft Windows 10.

• Proficiency in the Microsoft Office 365 suite of applications and Teams.

• Familiarity with iPhone/iPad technology and mobile apps.

• General user administration tasks.

• Data/voice cabling and patching skills.

• Experience with Intune, Autopilot and MS Teams

• Ability to manage expectations with stakeholders.



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