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User Experience Designer

2 months ago

San Francisco, California, United States Rakuten Group, Inc. Full time
Job Overview:

Rakuten International manages multiple businesses with a diverse workforce of over 4,000 individuals worldwide. Renowned for its pioneering spirit and leadership in the realms of e-commerce, digital content, advertising, entertainment, and communications, Rakuten brings joy and access to over 1 billion members globally. Our teams are dedicated to fulfilling the company's mission of delighting both merchants and customers through innovation, optimism, and collaboration.

Collective Voice is revolutionizing the influencer landscape for all storytellers. By leveraging technology, fostering relationships, and providing education, we empower our creators to thrive while offering marketers a platform to connect with creators who can elevate their brands. This is an exhilarating time to be part of the Collective Voice team and the broader Rakuten organization. As we expand, we remain committed to nurturing the positive culture, encouragement, resilience, and enjoyable atmosphere that defines our team.

Position Summary

Collective Voice seeks a Product Designer to enhance our Design team, collaborating to refine, iterate, and manage the user experience of our products (creator/influencer platform) from initial concept through testing to launch. This role necessitates effective collaboration with product managers, designers, frontend engineers, data analysts, and other stakeholders. It presents a unique opportunity to work alongside seasoned product designers, gaining domain expertise in design within a rapidly growing sector of influencer and creator marketing.

Key Responsibilities:
  • Transform broad, conceptual ideas into design flows and experiences that are simple and elegant across supported platforms.
  • Create digital user interfaces, develop high-fidelity visual designs, and design new experiences or layouts that evolve and define visual systems for web-based applications and technologies, focusing on aesthetics and scalable design across various Collective Voice applications and ecosystems.
  • Collaborate with product designers, product managers, engineers, and content strategists to iterate and oversee the user experience of a product from conception through testing to launch.
  • Provide and receive feedback from fellow designers to continuously elevate the quality standards of Collective Voice.
  • Engage with product managers on moderate-scope problems where analysis of situations or data requires consideration of various factors.
  • Work with related teams in marketing and legal to ensure compliance of design solutions.
Technical Skills Required:
  • Expertise in Figma.
  • Proficient in web and mobile design, with a proven history of creating intuitive and impactful user interfaces for web (desktop, tablet, mobile) and mobile applications.
  • Experience in designing for iOS platforms, familiar with iOS design guidelines and best practices for optimal user experience.
  • Adopt a mobile-first design philosophy, demonstrating the ability to prioritize mobile usability and performance in the design process while expanding mobile experiences to desktop.
  • Strong command of color, typography, and visual hierarchy, with the ability to utilize and contribute to design systems.
  • Create Figma documentation to ensure team alignment (context, problem, etc.).
  • Experience in the full lifecycle of Lean/Agile delivery models, collaborating with cross-functional teams to understand design requirements and bridge the gap between design and engineering.
  • Apply knowledge of standards and best practices across multiple platforms (iOS, iPadOS, Android, macOS, Windows, etc.) to enhance user experience.
  • Basic understanding of HTML/CSS.
  • Experience implementing accessibility best practices (WCAG).
Soft Skills Required:
  • Passion for designing digital products and experiences, with a focus on creativity and empowering users.
  • Attention to detail and pride in delivered work.
  • Ability to deliver high-quality work on time.
  • Strong judgment, positive energy, and curiosity about the business context.
  • Effective communication skills to present complex conceptual ideas visually and verbally.
Qualifications:
  • 3+ years of experience in building and delivering applications or software, focusing on complete features or products across various platforms.
  • Expertise in interaction design, including defining user experience behaviors based on user needs.
  • Experience in conducting end-to-end design processes across multiple projects, including interaction and visual design artifacts and high-fidelity prototypes.
  • Ability to understand product goals, identify opportunities, and make informed decisions impacting internal and external users.
  • Proficient in creating user flows and mockups to convey design concepts.
  • Skilled in defining product specifications and user experiences.
  • Ability to interpret user research and usability testing findings.
Core Principles for Success
Our global practices embody specific behaviors that distinguish Rakuten as a unique and unified organization. We expect all Rakuten employees to exemplify these 5 Shugi Principles of Success:

Continuous Improvement - Strive for complete success - Kaizen
Professional Passion - Maintain an uncompromising approach to your work and aim for excellence
Hypothesize - Practice - Validate - Shikumika - Utilize the Rakuten Cycle to navigate unknown territories
Maximize Customer Satisfaction - The ultimate reward for our teams is witnessing customer satisfaction
Prioritize Speed - Always be mindful of time - take initiative, set clear objectives, and engage your team

Rakuten is an equal opportunity employer, providing equal employment opportunities to all employees and applicants while prohibiting discrimination and harassment of any kind. We consider applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial, or local laws.