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Customer Service Manager

4 months ago

Indianapolis, Indiana, United States Rehab Medical Full time

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner. Based in Indianapolis, Indiana, our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in.

We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. Recently, we've experienced exponential growth so we're looking to expand our dynamic Customer Experience Team to support this growth and help us to improve the lives of more than 200,000 mobility users.

If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical.

Why You Should Apply:

  • We offer competitive pay, health benefits along with a generous 401(k) match, and growth opportunities
  • Guided Orientation Process at our Headquarters
  • Mentorship Onboarding Program
  • Employee Recognition Program
  • Leadership Development Program
  • Continuing Education Opportunities
  • Network of Support (health and well-being)

Summary

The Customer Service Manager, under the direct supervision of the Director of Customer Experience, shall have responsibility for overseeing incoming phone calls and responding to patient inquiries regarding products, shipments, service, deliveries, and complaints.

Essential Functions:

  • Supervises, trains, and manages customer service call center
  • Monitors incoming phone calls to service line
  • Responsible for call overflow and tracks department metrics
  • Responds to patient complaints
  • Tracks customer service staff drop ships

Overview:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Ability to troubleshoot and solve problems
  • Excellent interpersonal skills
  • Ability to maintain confidentiality
  • Excellent verbal and written communication skills
  • Ability to work independently, be detail-oriented and organized
  • Ability to meet multiple competing deadlines
  • Intermediate computer skills including, but not limited to, data entry, web-based systems
  • Ability to supervise others

Education and Experience

  • Bachelor's Degree
  • Minimum 2 years call center management experience preferred
  • Must have a minimum 3 years of management experience