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Customer Service Representative

2 months ago

Indianapolis, Indiana, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and customer-focused individual to join our Retail Branch organization as a Full Time Teller. As a key member of our team, you will be responsible for providing exceptional customer service, accurately processing high-volume customer banking transactions, and developing banking product referral opportunities through strong customer relationship skills.

Key Responsibilities
  • Deliver a Unique Customer Experience: Focus on improving customer financial well-being and creating loyalty while increasing share of wallet.
  • Process Customer Interactions: Handle a variety of customer interactions, including transactions, inquiries, and concerns.
  • Identify Banking Opportunities: Recognize opportunities to refer customers to branch staff or PNC ecosystem partners.
  • Perform Lobby Engagement Activities: Connect with customers, position PNC products to meet their needs, and educate them on options for managing financial transactions.
  • Apply Product and Procedural Knowledge: Solve customer problems by applying product and procedural knowledge.
  • Adhere to Policies and Procedures: Demonstrate sound judgment within established limits and ensure teller and branch daily operations are completed efficiently and accurately.
Requirements
  • Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk: Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Preferred Skills
  • Accountability: Take ownership of customer interactions and transactions.
  • Banking: Possess knowledge of banking products and services.
  • Client Loyalty: Focus on building strong relationships with customers to increase loyalty and retention.
  • Customer Experience (CX): Understand the importance of delivering exceptional customer experiences.
  • Customer Service: Provide prompt, professional, and courteous service to customers.
  • Identifying Opportunities: Recognize opportunities to refer customers to branch staff or PNC ecosystem partners.
  • Leveraging Technology: Stay up-to-date on the latest technology and tools to improve customer experiences.
  • Proactive Sales: Identify opportunities to sell banking products and services to customers.
Competencies
  • Accuracy and Attention to Detail: Ensure accuracy and attention to detail in all customer interactions and transactions.
  • Addressing Customer Needs: Understand and address customer needs and concerns.
  • Banking Products: Possess knowledge of banking products and services.
  • Digital Awareness: Stay up-to-date on the latest digital trends and technologies.
  • Effective Communications: Communicate effectively with customers and colleagues.
  • Fraud Detection and Prevention: Identify and prevent fraudulent activities.
  • Managing Multiple Priorities: Prioritize multiple tasks and responsibilities to meet customer needs.
  • Matrix Management: Work effectively in a matrix management environment.
  • Problem Solving: Identify and resolve customer problems.
  • Understanding Customer Needs: Understand customer needs and preferences.
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level.