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Social Media Assistant

3 months ago

Los Angeles, California, United States VICI Full time

VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers women's apparel, accessories, footwear, and handbags. We offer an on-trend assortment with capsule-like weekly drops, featured shops, influencer collaborations, and curated daily drops focused on our customers' lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers' shopping preferences and feedback top of mind. We buy and design sophisticated, trend right, and modern styles we know our customers will love.

What started as a small family-owned business, has grown since its start in 2012, to a brand with a strong online and social presence. Affordability, quality, and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach, VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds

Summary/Objective:

The Social Media Assistant is responsible for scheduling content for all social media and marketing efforts and responding to customer posts/comments/inquiries/DMs. This role will support a variety of projects that drive the strategy and execution of all social media accounts.

Essential Functions:

· Schedule all content across social media platforms, using third party scheduling tool and directly via platforms as needed: Instagram, Facebook, TikTok, YouTube, Pinterest

· Tag all content appropriately, create UTM links, and QA own work

· Assist composing copy for relevant content for digital marketing

· Respond to all incoming direct messages, posts, comments, to ensure timely response to all customer inquiries via social media

· Assist with communication, documentation, and organizing content

· Analyze social media performance and identify areas for improvement

· May conduct competitor research

· Create dressing docs for content creators and influencers

· May support other ad-hoc marketing projects (i.e. gifting initiatives, giveaways, influencer collaborations, etc.)

· May perform other duties as assigned in support of the overall success of the company

Competencies:

· Skilled at communicating clearly both verbally and in writing; strong ability to craft customer communications in brand tone of voice

· Strong time management and organization skills; meticulous attention to detail

· Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues. Ability to escalate issues to internal team as appropriate

· Demonstrates a high degree of personal and professional integrity

· Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals

· Ability to work independently, be self-motivated and work effectively in a team environment

· Fluency in Social Media platform usage; strong understanding of social media environment

· Demonstrated knowledge and proficiency with Windows (Word, Excel, Powerpoint), Mac and Google products and standard applications (Slack, Office365, Chrome, etc.)

· Experience with Asana or Dash Hudson a plus

Work Environment:

· Works in an indoor office/home office environment, temperature controlled

· Sit for long periods, standing and walking intermittently

· Use office equipment such as computer, mouse, keyboard, printer

· Occasionally lift or pull up to 20 pounds

Education and Experience:

· Bachelor's Degree in related field preferred (or equivalent work experience)

· 1-3 years' experience in ecommerce/retail marketing or social media

· Must have experience working for major brand or DTC startup, preferably in fashion or beauty

Expected Hours of Work:

· Remote or hybrid

· 16 hours per week on a set schedule, Mon – Thurs 6-10am PT or 7-11am PT

VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.