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Service Now Platform Analyst

3 months ago

Eden Prairie, Minnesota, United States Old National Bank Full time


Service Now Platform Analyst

Job Locations

US-MN-Eden Prairie | US-IL-Chicago | US-IL-Joliet | US-IN-Evansville | US-TN-Nashville

Category/Function

Information Technology

Position Type

Regular Full-Time

Requisition ID

Overview

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

The ServiceNow Platform Engineer works with internal clients to assist them in achieving their business objectives through effective development of industry leading workflows. Manage ServiceNow solutions, writing specs for new application needs, configuring new applications, and supporting and testing existing applications for various issues and updates. You will work independently with minimal guidance to contribute to the design, configuration, build, and daily support of these solutions and actively engage with business partners to solve their business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions. We require individuals to live near Chicago IL, Joliet IL, Eden Prairie MN, Milwaukee, Indianapolis and Evansville IN.

Develop, Manage and Support Applications

  • Develop no code/low code solutions on the ServiceNow platform via scripting/coding and system configuration.
  • Provide superior customer service to /internal clients, including response to incidents, proactively notifying customers of issues, assessing, and communicating business impact, and identifying root cause.
  • Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.
  • Communicate and address complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and
  • Must be able to understand, generate, and amend technical documentation.

Facilitate improvements in line with changing business needs

  • Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.
  • Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards, documents requirements.
  • Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.

Compliance and Risk

  • Prepare documentation of changes for SOX, internal and external auditors, and other regulatory agencies, as needed.
  • Maintains current knowledge of industry developments including changes in technology and regulations.
  • Review and monitor analytics, statistics, and relevant data/information.

Key Competencies for Position

  • Problem Solving/Decision Making
    • Seeks and leads efforts to identify what caused the issue;
  • Collaboration
    • Builds rapport and effective relationships with all levels of internal and external stakeholders. s.
  • Drive and Execution
    • Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance.
  • Planning and Organizing
    • Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
  • People Leadership
    • Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one's own behavior to accommodate tasks, situations and individuals involved.
  • Culture Leadership
    • Listens openly, recognizes different viewpoints, and builds on areas of agreement; gains cooperation through influence; builds effective working relationships within and outside the Department, establishes trust, credibility, and respect through a track record of meeting commitments.

Breadth of preferred experience on the ServiceNow platform:

  • Flow Designer / Legacy Workflows experience.
  • Integration Hub configurations.
  • Experience with ServiceNow reports, dashboards, and Performance Analytics.
  • Experience with designing ServiceNow Portals.
  • Advanced knowledge of catalog design and client scripting.
  • At least 3 years of experience implementing any module within ServiceNow.
  • Knowledge of ServiceNow module uses.
  • Additional ServiceNow development certification/experience. (e.g. Advanced System Administration, Certified Application Developer, Application Creation, etc.).
  • Proven experience with application integrations using technologies such as API integration, SOAP or REST Web Services, JDBC/ODBC, and flat files.
  • Bachelor's Degree in Computer Science or related technical discipline, or the equivalent combination of education, professional training, or work experience.

We continually seek highly motivated and talented individuals. Our people are critical to our Company's strategy and success. In return we offer competitive compensation with our salary, bonus program, day 1 effective, exceptional BC/BS medical, Delta dental, headspace mental health support and vision insurance, 401k Company "match" dollar for dollar (100%) of the first 5% contributed into the Plan. Continuing education and a unique opportunity with a growing, client-focused and collegial company.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team



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