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Employee Resource Center Analyst

2 months ago

Eden Prairie, Minnesota, United States E. A. Sween Company Full time
About E.A. Sween Company

We are a third-generation family-owned and professionally managed organization with a commitment to strategic growth. Our mission is to passionately feed millions daily with high-quality food people enjoy.

Job Summary

We are seeking a highly skilled and detail-oriented Employee Resource Center Analyst to join our team. As an ERC Analyst, you will be responsible for providing exceptional customer service, supporting employees, and ensuring a positive and consistent experience for all.

Key Responsibilities
  • CUSTOMER SERVICE/COMMUNICATION
    • Support employees via the HR Service Center hotline, in-person visits, and/or email.
    • Ensure positive and consistent customer experiences.
    • Provide accurate, professional, and timely responses to inquiries.
    • Support employees by providing UKG and other education, as needed.
    • Manage communication technology for hourly employees (texting tools, AppleTVs); partner on communication to the broader all-employee base.
  • ORIENTATION and ONBOARDING
    • Lead the creation and implementation of an onboarding program that promotes consistency and engagement for all new employees.
    • Partner, cross-functionally, with members of Ops or other departments to ensure Orientation process aligns with their individual department onboarding programs; and corporate-wide.
    • Function as the first point of contact for new employees in Minneapolis, assisting and answering questions to ensure a positive first-day experience.
    • Create, schedule, and communicate onboarding paperwork for new employees, and in partnership with the Talent Acquisition Team.
    • Schedule, communicate, prepare materials, and conduct presentations for New Hire Orientations for incoming hourly employees, at the Corp HQ location.
  • HR GENERALIST DUTIES
    • Apply benefits, payroll, and policy knowledge to ensure accuracy and completeness of information.
    • Manage sensitive company and personal information with a high degree of confidentiality and integrity.
    • Consult with multiple resources, team members, online systems, databases, and reviews historical documents.
    • Understand current HR policies and make recommendations for improvements.
    • Ensure that you remain knowledgeable of federal employee rights and regulations to confirm that your place of employment abides by all established standards.
    • Guide the work and scope of the two First Impressions/ERC Specialists (one in EP and one in SC), as it pertains to their ERC duties.
  • DATA ANALYSIS and INTEGRITY
    • Document call activity in the tracking database, in partnership with other key roles.
    • Utilize a case management system to process and manage transactions in a queue of assigned cases.
    • Navigate and accurately record information within the HRIS.
    • Complete I-9 forms, verify I-9 documentation, and maintain I-9 compliance.
    • Maintain new employee records, ensuring completion and accuracy of details such as employee contact information, job classification, pay rates, organizational structure, and other key details.
    • Complete new hire entry into HR system and coordinate with hiring managers to ensure equipment and workspace are ready for an employee's first day and employee paperwork and training are completed.
    • Analyze data via various tools and programs; use findings to develop meaningful conclusions.
    • Discuss recommendations with HR leaders based on findings; collaborate in the development of policies and programs.
    • Ensure employee compliance with policies based on data-informed tracking.
    Requirements
    • Minimum of 2-3 years HR-related experience; bachelor's degree in a related field.
    • Strong written and verbal skills.
    • Strong computer skills, proficiency in Microsoft Office – specifically Word, Excel, Outlook, PowerPoint.
    • Strong presentation, interpersonal customer service skills.
    • Ability to convey information effectively and professionally to others, be an active listener, and develop healthy working relationships with others.
    • Detailed-oriented and strong organizational skills.
    • Must have reliable transportation and a valid driver's license.
    • Good judgment, decision-making skills, and ability to keep information confidential.
    • Experience with working with diverse and multilingual co-workers.
    • Must be able to travel 10% of the time or as needed.
    • Preferred: Bilingual (Spanish) is a plus; previous experience with UltiPro.
    About E.A. Sween Company Culture
    • We value people most of all: show respect & care, embrace diversity, and empower others.
    • We commit to safety every day: see something, say something, do something, practice safe behavior, and celebrate safety success.
    • We invest in our company to thrive: share ideas to improve, learn & grow, and embrace change.
    • We think before doing and act decisively: make thoughtful decisions, work together to find solutions, and do what's right.
    • We welcome constructive straight talk: be honest and respectful even when difficult, be open to ideas and feedback, and ask questions to understand.
    • We serve up exceptional experiences: provide value to customers, take pride in your work, and help others to be successful.
    • We enjoy what we do: have a positive attitude, live the Spirit of E.A. Sween, and celebrate success.