Reservations & Group Sales Coordinator

Found in: beBee jobs US - 2 weeks ago


Savannah, Georgia, United States The DeSoto Full time

BASIC FUNCTIONS

The Reservations and Group Sales Coordinator ensures that the reservation process is promoting quality and service to the guests with efficiency and professionalism.

CORE COMPETENCIES

Customer service/relations, decision making, teamwork, work methods, innovation, leadership, creativity, empathy, empowerment, technical/software competency.

QUALIFICATIONS – EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE

MUST HAVE MINIMUM OF ONE YEAR EXPERIENCE WITH OPERA
High school graduate or equivalent.
Minimum two years' experience in front desk, reservations, or sales coordinator.
Knowledge of basic computer programs and platforms, to include Office 365
Minimum typing skills of 40 words per minute.
Minimum One-year supervisory experience in reservations or front desk.
ESSENTIAL FUNCTIONSExcellent communication skills and professional interaction with guests/team whether email, phone or in-person.
Strong organizational skills, detail oriented and excellent follow through with tasks.
Responsible for reservations for transient/group guests calls, and request through on-site managers.
Knowledgeable of all aspects of the hotel facilities and area attractions
Handle all transient and group routing, credit card authorization forms, routing, and folio request. Sertifi

Supporting Complex Director of Call Center when needed:Building new group blocks
Group notes
Setting up group billing/routing
Attend Pre-con meetings when required as directed
Noting special request for group guest or VIP's and more as directed
Bring any inventory or group block challenges to the attention of Director of Call Center/Director of Sales & Marketing

Reconcile monthly commission for Online Travel Agents (OTA)
Rooms Control: Balance room type inventory, pre-block VIP guest or special request.
Manage Nor1 request weekly
Manage Reservation email requests and inquiries
Activate "manual system" in the event of system downtime.
Handle all guests' special requests in a professional manner following Our Town Hospitality standards
Complete as directed and to specifications, all necessary projects, tasks within specified deadlines.
Support and complete tasks for the overall success of the reservation and sales department.
Assisting Front Desk with access to channel manager platforms for any Failed to Interface reservationsSynxis, Expedia, , RCI, Hopper, Hotwire and HotelTonight

MARGINAL FUNCTIONSOpening service ticket for any updates need on the systems used for reservations.Navis Support Helpdesk

RCI

Nor1 Support

Cross training associates in Front Office.
Constantly monitor reservations booked for accuracy.
Supervise all associates in the absence of the Front Office Manager.
Be empowered to decision making in the absence of the Front Office Manager.
Assist with reports in the absence of the Front Office Manager.
ENVIORNMENT

Indoor office setting with a desk, file cabinets, computers, telephones and with brightly lit florescent overhead lights. Comfortable ventilation with little circulation of air.

Source: Hospitality Online


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