Medical Billing Specialist

1 week ago

New York, New York, United States Nourish Full time
About Us

Nourish is on a mission to improve people's health by making it easy to eat well. More than half of Americans have a chronic condition related to what they eat, and poor nutrition is the number one driver of preventable death.

Nourish is addressing this healthcare crisis by helping people eat better. We connect chronic disease patients with a Registered Dietitian via telehealth and get it covered by their health insurance.

We launched two years ago and already have hundreds of dietitians and tens of thousands of patients on the platform. Our patients span a wide range of nutrition-related conditions including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity / weight management, cardiovascular disease, and more. We are live in all 50 states.

We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised over $44M from top-tier VCs including Index Ventures, Thrive Capital, Y Combinator, and Box Group, amongst others. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.

Learn more about us in TechCrunch here and read about our recent Series A here.
About the Role

As a critical member of our Revenue Cycle Management team, you'll work to ensure Nourish patients get coverage for the life-changing care they need. This means working cross-functionally with a variety of stakeholders, including our clients, the insurance companies, our dietitians, and the rest of the Nourish team. Getting services covered by insurance is often the most frustrating steps in the healthcare process for patients, and we are working hard to ensure that our patients can focus on what really matters — getting the treatment they need —instead of worrying about whether they can afford it.

You will be instrumental in executing Nourish's ambitious growth targets; you will support a critical function of the organization as Nourish scales its revenue operations and interactions with patients, dietitians, and insurance companies. You will help Nourish provide a world-class experience to its patients both inside and outside of dietitian sessions.

This role is full-time and open to remote or in Nourish's NYC office in the heart of Silicon Alley.
Key Responsibilities:

Provide support to Nourish clients that have questions about insurance coverage, status of their claims, billing, etc
Investigate any claims that come back with issues (e.g., denials) and determine / execute next course of action
Assist in the claim submission process, ensuring that claims have the necessary required information and are released in a timely manner
Work with insurance companies to better understand coverage for specific clients
Assist in collection of out-of-pocket charges for patients and handle any issues that arise
Identify areas for improvement in our existing workflows and propose solutions to work more efficiently

You'll love this role if:
You're passionate about Nourish's mission. You're interested in nutrition and are eager to be part of solving America's healthcare crisis.
You care deeply about client experience. You want to ensure Nourish clients have a best-in-class experience, which means never being concerned about insurance coverage or surprise bills. You empathize with our clients and their desire (and often need) to get affordable care.
You're excited to learn about the health insurance space. You will be actively embedded in workflows involving some of the largest health insurance payers (e.g., Blue Cross Blue Shield), and you are excited to learn how insurance payers think and build expertise in this domain.
You are detailed-oriented and organized. You understand that billing and revenue operations have a lot of moving pieces and have tools & systems to stay organized. You get satisfaction out of ensuring nothing slips through the cracks.
You thrive in a fast-paced start-up environment. You are energized by a rapidly improving (and thus changing) environment. Changes to processes and workflows don't stress you out — you see them as an opportunity to learn a new skill or improve a client experience.
You seek out opportunities to take ownership and problem solve. Once you are comfortable with a process, you like being given the opportunity to fully own a workflow and make associated decisions. As long as you have enough support, you like having the opportunity for autonomy and independence.
You don't like to settle for 'good enough '. You proactively identify areas for improvement within current revenue processes and tools and suggest changes when you think they could be better.

We'd love to hear from you if:
You have 2+ years industry experience in billing, revenue operations, or insurance operations roles, including previous exposure to large health insurance payers
You love investigating and problem-solving , and get fulfillment from finding creative solutions to tough problems.
You consider attention to detail to be one of your greatest strengths and can stay organized when you have many workflows to manage and complete.
You are tech-savvy and open to learning and using new technologies.
You thrive in a fast-moving environment and are not intimidated by ambiguity or change, and you're interested in working at an early-stage startup.

You're comfortable working with a variety of team members (e.g., our patients, insurance companies, our internal team) and have strong verbal & written communication skills.
You enjoy new challenges and jump in headfirst when facing an issue. You are able to adapt to the situation at hand and can be flexible in your approach when new circumstances arise.
You enjoy proactively coming up with solutions when you notice inefficiencies.
Bonus points if you are comfortable working with data , including using tools such as Google Sheets and Excel to conduct basic analyses.

Please note that you must be legally authorized to work in the U.S. for this position.

#LI-REMOTE #LI-HYBRID

More Information

Mission & Vision & Success

Nourish Clinical Philosophy

Values

Why Nourish Exists

Team

Compensation & Benefits

How We Work

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