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Airport Coordination Center Agent

4 months ago

Minneapolis, Minnesota, United States Sun Country Airlines Full time

Are you looking for a new career journey? When you come onboard at Sun Country Airlines, you're joining a dynamic team that operates a new breed of hybrid low-cost carrier based in Minnesota with flights spanning across North America, Mexico and the Caribbean. Join our fast-growing airline that operates a diversified network including scheduled passenger service, charter flying, and cargo operations. This year, we are celebrating 40 years of flying and would love to have you join us

Sun Country Airlines is seeking an Airport Coordination Center Agent to perform a variety of tasks to keep operations running safely, efficiently and on-time. This includes focus on load planning such as weight and balance, passengers, operational excellence, execution and knowledge of policies and procedures. The position is responsible for the cross departmental coordination of ground operations.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an ACC Agent you'll enjoy these benefits and more:

  • Comprehensive benefit package including dental and vision
  • PPO and high deductible health plans
  • Health savings accounts (HSA and FSA)
  • Dependent Care
  • Starting day one free standby and discounted travel privileges for employees, family, & friends
  • 401(k) match
  • Paid Time Off
  • Paid holidays
  • Life and AD&D Insurance
  • Employee Assistance Program including counseling for employees and their family
  • Fitness incentive and Stop Smoking Support

Airport Coordination Center Agent Overview:
This role is responsible for performing a variety of tasks to keep operations running safely, efficiently and on-time. This includes focus on load planning such as weight and balance, passengers, operational excellence, execution and knowledge of policies and procedures. The position is responsible for the cross departmental coordination of ground operations.

Essential roles and responsibilities of an ACC Agent:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide customer service and support to all stations as well as other SY departments.
  • Aircraft load planning.
  • Verification of Cargo Load Report prior to all departures including Military, Charter and Private service
  • Coordinate operational irregularities to include hotel accommodations and meal vouchers for impacted customers.
  • Air to ground notification of gate and local bag carousel delivery.
  • Coordinate with MTC the movement from the pad to the gates for FF's.
  • Coordinate with appropriate departments in the event of a staff or passenger accident, illness, or injury including Med Link coordination, flights being met by paramedics and emergency response notification and response tracking.
  • Record mail, cargo, and company material weights loaded onto SY aircraft.
  • Process security queue and handle inhibited or restricted passengers.
  • Assist Airport Coordination Center Supervisor and other management with company initiatives and projects.
  • Research and resolve questions regarding company policies and procedure, FAA/TSA/CBP regulations and safety and security protocols.
  • Monitor seat map assignments, making changes as needed.
  • Coordinate overbooking and authorizations, as necessary with a 3rd party company - Secure Flight.
  • Assist with the load planning of the Amazon Freighter operation
  • Any other duties assigned by management

The qualifications we are looking for in an ACC Agent include:

  • High school diploma and/or equivalent work experience
  • Ability to anticipate needs of coworkers and passengers in a fast-paced environment.
  • Ability to learn quickly and understand and interpret flight schedule and airline flight destination information.
  • Very good communication, organization and problem-solving skills
  • Microsoft office suite and familiarity with airline applications (AIMS, Sable, Go Now and Navitaire)
  • Must have the ability to work flexible work hours including availability to work holidays and weekends

Preferred Skills

  • Prior airline experience

ADDITIONAL NOTES

Must be able to obtain MSP SIDA badge with a CBP seal.

Sun County Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. #LI-LM1


Qualifications

Experience
1 years: 2-way aviation radio communication (preferred)
1 years: Airport Operations (preferred)
1 years: Call center experience (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

EOE of Minorities/Females/Vets/Disability