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Charter Training Administrator

4 months ago

Minneapolis, Minnesota, United States Sun Country Airlines Full time

We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines is seeking a Charter Training Administrator to coordinate training and station training record retention for charters operated by Sun Country Airlines.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Training Administrator you'll enjoy these benefits and more:

  • Comprehensive benefit package including dental and vision
  • PPO and high deductible health plans
  • Health savings accounts (HSA and FSA)
  • Dependent Care
  • Starting day one free standby and discounted travel privileges for employees, family, & friends
  • 401(k) match
  • Paid Time Off
  • Paid holidays
  • Life and AD&D Insurance
  • Employee Assistance Program including counseling for employees and their family
  • Fitness incentive and Stop Smoking Support

Charter Training Administrator Overview:

The Charter Training Administrator is responsible for the coordination of training and station training record retention for charters operated by Sun Country Airlines. This position provides administrative oversight to charter station vendors to ensure regulatory compliance, meeting organizational goals, maintaining accurate record keeping, and ensuring system-wide consistency through auditing.

Essential roles and responsibilities of a Charter Training Administrator:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Coordinate training for internal and external customers for assigned charter operations to include above wing, below wing, fuel, deice, screening, and GSC handling
  • Assess charter training needs; assist in charter training resource development to help station personnel maintain and improve their job skills and knowledge
  • Manage enrollments and deactivations for charter station personnel via Learning Management System
  • Update charter station vendor contact information via database to ensure currency
  • Provide timely and courteous communications to internal and external customers via email and phone
  • Support special projects and committees as assigned by Manager, Ground Operations Training
  • Ensures compliance standards established by the Federal Agencies and Sun Country Airlines
  • Ensures charter station training rosters are complete and accurate
  • Ensures regulatory compliance of training records and vendor qualifications
  • Ability to stay current with all regulatory changes affecting Customer Experience
  • Represent the company in meetings with internal and external stakeholders and maintain positive relationships with service providers and charter customers
  • Provide training assistance to Sun Country charter stations. Travel may be required up to 20%
  • Any other duties assigned by management

The qualifications we are looking for in a Charter Training Administrator include:

  • Minimum of 1 year professional training or related experience
  • Strong communication skills, both written and verbal
  • Previous customer service experience
  • Solid organizational skills including attention to detail and multi-tasking
  • Proficient with Microsoft Office products

Preferred Qualifications:

  • Previous airline experience
  • Previous administrative work with emphasis in customer service and strong written communication skills
  • Practical knowledge with ground operations, charter operations, handling, passenger service, and airline security, understanding of TSA, FAA regulatory environment

Sun County Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. #LI-LM1



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

EOE of Minorities/Females/Vets/Disability