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Help Desk Specialist

2 months ago

Eden Prairie, United States Anagram International Full time

Job Title: Help Desk IT Specialist

Location: Eden Prairie, MN

Job Type: Full-Time


Job Summary: We are seeking a skilled and motivated Midlevel Help Desk IT Specialist to join our dynamic IT team. The ideal candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of our IT systems.


Key Responsibilities:

  • Provide timely and effective technical support to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and maintain computer systems, software, and peripherals.
  • Assist with the setup and maintenance of user accounts and access permissions.
  • Document and track support requests, resolutions, and follow-up actions in the help desk ticketing system.
  • Collaborate with other IT team members to identify and implement improvements to IT services.
  • Conduct training sessions for end-users on various software applications and IT best practices.
  • Stay updated with the latest industry trends and technologies to provide informed support.


Qualifications:

  • Associate's degree in Information Technology, Computer Science, or 2-4 years of technical experience
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with common software applications and troubleshooting techniques.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.


Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Collaborative and supportive work environment.