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Technical Support Analyst
1 month ago
Ready to kickstart your IT career? Join us as an Entry-Level IT Support Rockstar In this dynamic role, you'll provide top-notch technical support to our users via phone, email, and in-person, tackling exciting challenges with hardware and software. We’re looking for tech enthusiasts with strong communication skills and a passion for learning.
Job Duties:
Manage, track and record activities and work utilizing the platform and meet established service level objectives.
- Utilize support-related procedural, technical, and administrative documentation.
- Provide support by addressing end-user issues and service requests.
- Escalate issues to higher-level analysts when necessary.
- Duties may require “on-call” support during non-business hours.
- May perform other duties as assigned
Required Experience:
6+ Months experience in an Information Technology setting
Bachelors Degree in IT or related
Enjoy a competitive pay rate, benefits, and opportunities for growth within the team. If you're eager to dive into the world of IT, send your resume and your availability to hcox@myspringpoint.com with the subject line "IT Support Rockstar Application.
