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Commercial Collections Specialist
2 months ago
Join a forward-thinking company and help shape the future of renewable energy while enjoying a hybrid work environment that offers both flexibility and balance. With opportunities for remote work, comprehensive wellness programs, and community outreach initiatives that promote sustainability and STEM education, this role is ideal for those looking to make a meaningful impact.
Primary Services is excited to announce the role of Renewable Energy Collections Analyst for our client, a leader in the energy sector. In this role, you will leverage your expertise in debt collection and customer service to support the company’s financial goals and improve customer experience. This position offers a six-month contract in Houston, Texas.
Responsibilities:
- Specialize in collecting debt owed by customers using various methods to contact individuals with defaulted debts or past-due bills.
- Reduce Days Sales Outstanding and increase cash flow by managing a high volume of outbound collection calls and resolving customer service issues.
- Serve as a backup to analysts when they are out of the office and ensure continuity in collection activities.
- Collect term fees, returned checks, and maintain accurate records of all collection activities in billing and collection systems.
- Address escalated customer collection issues from the customer care center and coordinate with relevant teams, such as sales, legal, and accounting, to resolve disputes.
- Advise the remittance group on proper payment application and communicate with customers for necessary remittance information.
- Suggest new or updated collection policies and procedures to enhance the customer experience and streamline processes.
- Maintain supporting documentation for any decisions regarding customer drops due to overdue payments, especially in compliance with Public Service Commissions requirements.
- Prepare monthly reports and assist with accounting reporting requirements as needed.
- Comply with all company policies and procedures while maintaining a professional level of customer interaction.
Qualifications:
- Bachelor's Degree in Accounting or Business, or 3 years of relevant experience in the energy industry.
- Minimum 5 years of business experience, with at least 3 years of high-volume corporate collections experience.
- Commercial collections experience is required.
- Knowledge of billing and collections procedures and proficiency with standard office software packages.
- Ability to manage multiple responsibilities, prioritize tasks, and maintain a strong attention to detail.
- Experience with Salesforce is preferred but not required.
- Self-motivated with excellent written and verbal communication skills.
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