E-Commerce Account Manager

1 month ago


Annapolis Junction, United States Ironmark Full time

The Ironmark E-commerce Account Manager is responsible for nurturing and growing relationships with our Enterprise E-commerce accounts, driving revenue growth and ensuring a seamless experience for our customers and their end users. The E-commerce Account Manager manages portal activity, participates in store builds, and reviews monthly reports. You will use your excellent communication, time-management, and project management skills to collaborate with cross-functional teams to optimize product listings, marketing strategies, and customer engagement while delivering exceptional customer service and ensuring customer satisfaction.


 

Responsibilities

  • Serve as Project Manager on Enterprise Accounts client store builds, working with the Director of Company Stores and E-commerce team members to plan and deliver exceptional products and service.
  •  Act as the lead in new store builds, working with clients to obtain product details, user profiles, and other needed information.
  • Serve as Project Manager for E-commerce account customer's offline order requests, supporting cross-selling initiatives and ensuring customer satisfaction with the customer's overall lronmark experience.
  • Receive Sales Team and customer inquiries and requests, obtain and assemble information and specifications.
  • Manage event fulfillment stores, working with the Warehouse team to ensure that shipments are on schedule and that inventory is received in a timely manner.
  • In accordance with established departmental processes and workflows, accurately use Project Management Software, ERP Software, Web-to-Print Platforms and other software used by the department to efficiently build stores, resolve customer requests, and to collaborate with cross­ functional teams.
  • Maintain all store spreadsheets, ensuring up-to-date entry of data that will feed analysis and the creation of reports.
  • Document standard operating procedures (SOPs) and user guides for each client to provide internal teams with needed client information and to assist with continuous improvement.
  • Develop and analyze quarterly reports pertaining to users, products, inventory, activity, and more to evaluate performance and identify needs.
  • Conduct regular client meetings, developing the meeting itinerary as well as following up on tasks and actions items that are developed during the meetings.
  • Track schedule and progress of projects, providing updates to sales, clients, internal team members, and management, ensuring that agreed upon milestones, schedules, and deadlines are met.
  • Troubleshoot issues that may arise during the e-commerce project lifecycle, proposing and implementing solutions to keep projects on track.
  • Stay up-to-date with industry trends and emerging technologies in e-commerce.


Qualifications

  • Bachelor's Degree Preferred
  • Three (3) years of experience in a production environment.
  • Previous sales, print, or customer relations position within the graphic industry or related field.
  • Proficient in ERP software, Project management software, and Web-to-Print software used to input and track orders.
  • Familiarity with graphic design concepts, layouts, and visual aesthetics.


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