Support Supervisor

1 week ago


Phoenix, United States Hamilton Barnes 馃尦 Full time

We are seeking an experienced IT Support Supervisor that is responsible for overseeing & supporting the integrity of customer and internal systems, including customer-facing hosted and cloud environments, providing technical assistance to team members and customers. Previous experience in leading a team/management is a huge plus.

This is a PERMANENT position that is ONSITE in Phoenix, AZ.


Responsibilities

  • Provide hands-on IT support for internal systems and network infrastructure.
  • Troubleshoot and resolve issues with customer systems, hosted services, and cloud subscriptions.
  • Manage and support Microsoft technologies including Server, Desktop, and Office 365.
  • Support virtualization technologies such as VMware, Parallels, and associated services.
  • Provide technical support at the Level 2 network level including WAN and LAN connectivity, firewalls, and security.
  • Implement and support disaster recovery solutions.
  • Support remote access solutions including VPN, Terminal Services, and Virtual Desktops.
  • Monitor and respond to alerts and notifications from remote monitoring and management systems, handling service tickets accordingly.
  • Administer and maintain the remote monitoring and management system, updating agent scripts, monitoring dashboards, and conducting periodic system reviews.
  • Ensure comprehensive documentation of all computer systems and network infrastructure.
  • Communicate effectively with customers, keeping them informed of incident progress and notifying them of changes or outages as needed


Required Skills

  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization鈥檚 key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment


If you're interested, please apply with an updated resume.



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