Service Desk Support

3 weeks ago


Auburn, United States Vaco Full time

Vaco Boston has partnered with our client, and we are seeking an Service Desk Support member to join our team You will resolve computer-related issues for your clients.
Responsibilities:
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions
Qualifications:
  • 1-3 years' experience in IT, customer service, or other related fields
  • Knowledge of Windows Operating Systems
  • Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

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