Business Partner, Talent Experience

The Arc Central Chesapeake Region is partnering with Dragonfly Central to find two Business Partners, Talent Experience. One Business partner will be located in Severn, MD and the other will be in Easton, MD. The Business Partner, Talent Experience will work to create alignment between People & Culture and assigned departments with a focus on Talent Experience.

The Business Partner, Talent Experience will work in partnership to create alignment between People & Culture and assigned division(s)/department(s) with a focus on the Talent Experience. The Business Partner, Talent Experience will provide human resources expertise and consulting to foster a strong, inclusive company culture. The Business Partner, Talent Experience will facilitate key organizational health and engagement initiatives with assigned division(s)/departments. The Business Partner, Talent Experience will effectively coach and facilitate resolution to complex employee relations issues, support people managers in performance management, and advise on talent/succession planning. The Business Partner, Talent Experience will be an ambassador across the organization and is expected to provide exceptional customer service. This position is a member of the Leadership Council.

Roles and Responsibilities

The Business Partner, Talent Experience will provide employee relations support and counsel to assigned division(s)/department(s). The Business partner will also:

• Build and maintain effective working relationships with division/department heads, managers, and employees to provide guidance and counsel on a variety of employee relations issues.
• Support Welcome to The Arc and facilitate the onboarding process for employees in assigned division(s)/department(s).
• Utilizing a coaching model, manage and resolve employee relations issues, aligned to The Arc’s values and policies.
• Facilitate and/or support effective, thorough and objective discovery processes/meetings; work in partnership with Legal and Compliance team members when appropriate.
• In partnership with managers and employees, develop and implement division/department specific employee relations strategies, aligned to The Arc’s values, to improve working relationships, build morale, and increase improve retention.
• Collaborate with Talent Development to provide impactful learning solutions to support the growth and coaching of employees.
• Provide HR policy guidance and interpretation to managers and employees.
• Provide day-to-day talent and performance management; provide ongoing coaching to managers on performance management and employee relations.
• Operate as a strategic partner to support the implementation of employee relations focused initiatives or other people related projects for assigned division(s)/department(s).
• In partnership with People Operations, ensure employee documentation is maintained using the HRIS such as, Personnel Action Forms, Personnel Development Forms, Performance Management, etc.
• Support the facilitation of People & Culture events including onboarding sessions, hiring fairs, and employee focused activities; Participate in assigned workgroups and task forces.

Other functions of the Business Partner, Talent Experience include:

• Facilitate and/or support assigned initiatives or projects.
• Assist with HR compliance activities, such as EEOC reporting, Workers Compensation claims reviews, diversity reporting, etc.
• Assist in the facilitation of employee relations related trainings and internal professional development opportunities.
• Assist in the development and/or updates to policies, procedures, and employee guidance.
• Perform other duties as assigned.

Experience and Attributes

• Bachelor’s degree in Human Resources or related field and a minimum of five years professional HR experience in employee relations required; SHRM or HRCI Certification is a plus.
• Must have strong work ethic and demonstrate a high degree of integrity and mature business judgment.
• Strong ability to collaboratively engage with leaders to create, identify, and implement solutions to further the effectiveness of the organization.
• Ability to negotiate conflict and lead conflict resolution while maintaining strong working relationships at all levels of an organization.
• Motivated self-starter, confident, resilient, and able to navigate and lead through change.
• Ability to manage high volumes of work, execute timely with strong work quality and accuracy.
• Strong team player, internally with People & Culture team and across the organization.
• Ability to effectively work within an ambiguous work environment while exhibiting adaptability and flexibility in response to business priorities and initiatives.
• Strong ability to shift priorities and respond to rapid change.
• Resolve to recover quickly from setbacks and progress forward with new or alternative solutions.
• Ability to work collaboratively and willingly share information; facilitate discussions and provide resolutions centered from varying viewpoints to promote teamwork.
• Advanced problem solving, time management, and decision-making skills required.
• Advanced written and verbal communication skills; strong interpersonal skills.
• Mastery in MS Word, Outlook, and common computer programs; Proficiency in Excel and HRIS systems.

In addition to a competitive base salary of $85,000, The Arc also provides a comprehensive benefits package which includes access to robust health, vision, and dental insurance; EAP; FSA; Basic Life Insurance and AD&D coverage; STD and LTD; 403(b) with up to 4% employer match; paid PTO, as well as 12 paid annual holidays per year. Typical work schedule is Monday through Friday during The Arc office hours, with frequent night and occasional weekend meetings or events.

Application Process

The Arc Central Chesapeake Region is partnering with Dragonfly Central to find the best candidate for the Business Partner, Talent Experience position. To apply, email a cover letter that details your fit with the position’s requirements and a chronological resume to BusinessPartner@dragonflycentral.org .

For all other inquiries, contact Ginna Goodenow at ginna@dragonflycentral.org .

The Arc Central Chesapeake Region Enterprise

The Arc Central Chesapeake Region (The Arc) began in 1961, founded by a group of parents who wanted equity, access, and opportunity for their children with intellectual and developmental disabilities (IDD). At our core, The Arc believes that people with IDD deserve the same opportunities for self-determination and self-advocacy as any other community member. The Arc's growth over the last six decades has been in response to community-identified needs. We are providing - and often creating - the services that people tell us they need to live the life they choose for themselves.

Today, The Arc supports more than 3,000 people with IDD and their families throughout Maryland, providing comprehensive programs and services that support the full spectrum of a person's life, from birth through retirement, and all the joys and opportunities in between. All our programs and services are designed to empower and support people with IDD and provide greater self-determination in how they live, work, and connect with their communities.

The Arc’s Core Values are evident in all aspects of our programs and services. These values are:

• We embrace individuality - We see the whole person, celebrate our differences, and offer the people we serve, and our team, opportunities tailored to them.
• We are heart-driven - Every interaction matters to us; we go the extra mile to care for the people we serve and our team.
• We take strategic risks - Fueled by the urgency of our mission, we continually push for better and more innovative approaches.
• We are action-oriented - We are creative, resourceful, and have a “get it done” approach to overcoming challenges.
• We promote equity and respect - We value the different identities and experiences of the people and communities we work with, and we build respectful relationships to meet them where they are.

The Arc partnered with employees from across the organization and within the community to develop the value statements above, that reflect who we are as an organization and how we approach our work.

The Arc welcomes employees of diverse backgrounds, striving to create a workplace where all feel valued for their contributions. We've incorporated DEI into every practice and policy. It's more than mandatory employee training—it's at the very root of our organizational culture. How power is distributed, who contributes to decision-making, the distribution of workloads, and the representation of diversity across the organization are all factors in how The Arc's leadership team guides the organization.

The Arc is constantly finding new ways to invest in its employees' personal and professional success, to create an environment where people can be their authentic selves and feel a sense of belonging.

About The Arc’s subsidiaries:

What's unique about The Arc is our focus on innovation, commitment to community-based services, and tremendous growth. The Arc is an entrepreneurial organization, and strongly values innovation informed by community needs. It is the driving force behind the growth of The Arc and the development of new programs, services, and subsidiaries throughout our history.

The Arc’s work providing quality, safe, affordable housing for people with IDD led The Arc to understand the greater community's need for affordable and accessible housing. Recognizing this need for affordable housing throughout Maryland, The Arc founded Chesapeake Neighbors in 2007 as a nonprofit subsidiary dedicated to the development and management of affordable housing for all.

For more information about The Arc, see www.thearcccr.org. For more information about Chesapeake Neighbors, see www.chesapeakeneighbors.org.