Help Desk Support Specialist
4 weeks ago
Job Title: Client Support
Duration: 3 Months (Contract to hire)
Location: Cookeville TN USA 38506
Job Description:
Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Role Responsibilities:
Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. Creating constructive, customer centered relationships with onsite staff.
Requirements:
3 - 5 years of related work experience, or an equivalent combination of education and experience.
3 - 5 years of customer service experience.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
Preferences (not required):
3-5 years technical experience a plus.
1-3 years networking experience
Previous IBM i (AS/400, iSeries) experience
Previous experience troubleshooting desktop, printer, minor network, and notebook issues.
Very strong user and support of MSOffice
Enter Shift Start and End Time
8a - 5p (3 days), 10a - 7p (2 days) with a 1hr lunch
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all
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