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Help Desk Support Specialist

3 months ago

Cookeville, United States Acro Service Corp Full time

Job Title: Client Support

Duration: 3 Months Contract to hire role

Location: Cookeville TN USA 38506- Onsite


Pay Rate: $20-27/Hour (On W2 terms, without any benefits)


JOB DESCRIPTION:


Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.


Role Responsibilities:

Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems. Creating constructive, customer centered relationships with onsite staff.


Requirements:

3 - 5 years of related work experience, or an equivalent combination of education and experience.

3 - 5 years of customer service experience.

Excellent communication skills.

The ability to work in a team environment and commit to a flexible work schedule.


Preferences (not required):

3-5 years technical experience a plus.

1-3 years networking experience

Previous IBM i (AS/400, iSeries) experience

Previous experience troubleshooting desktop, printer, minor network, and notebook issues.

Very strong user and support of MSOffice.


Enter Shift Start and End Time

8AM - 5PM (3 days), 10AM - 7PM (2 days) with a 1hr lunch

Scheduled Days

M - F