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Account Manager

3 months ago

Vancouver, United States VanderHouwen Full time

Account Manager

Our client is seeking an Account Manager to join their organization. The Account Manager will play a crucial role in maintaining customer relationships, providing technical support, and identifying new opportunities for motion control products.


This role is onsite in Vancouver, Washington.


Account Manager Responsibilities

  • Manage assigned OEM customer accounts to support client's growth objectives and proactively resolve potential issues.
  • Provide both sales and technical support for existing and new OEM accounts.
  • Regularly contact assigned OEM accounts to ensure customer satisfaction and continuity of relationships.
  • Support custom product requests, collaborating closely with management and engineering teams for design objectives, pricing, and lead times.
  • Attend and support trade show events as directed by the management team.
  • Generate customer sales reports, track sales performance against targets, blanket POs, and sales agreements.
  • Travel up to 25%, both domestically and internationally, as required.
  • Collaborate with internal teams to ensure customer requirements are met effectively.
  • Coordinate with technical and customer support teams regarding customer needs, concerns, and RMA processes.
  • Prioritize and escalate customer issues or concerns to management when necessary.
  • Update job knowledge by staying informed about new product developments and participating in educational opportunities.
  • Accomplish department and organizational goals by accepting ownership of new requests and exploring opportunities to add value.
  • Perform other duties as assigned.


Account Manager Qualifications

  • Technical degree or equivalent combined education and work experience, with a focus on industrial controls and automation.
  • Minimum of 3 years of customer relations/sales experience in the industrial marketplace, demonstrating a proven track record.
  • Self-starter with strong initiative and ability to innovate and develop efficient organizational methods.
  • Strong leadership skills to lead and drive change while meeting or exceeding business objectives.
  • Proficiency in SharePoint and MS Office (Word, Excel, PowerPoint).
  • Strong organizational skills with a thorough understanding of sales processes and customer buying behavior.
  • Excellent written and oral communication skills.
  • Ability to manage work within defined workflow processes.
  • Ability to work in the United States without sponsorship.
  • Capable of performing basic physical tasks such as lifting 25 lbs and maintaining nimbleness for typing and writing.