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Help Desk Support Technician

3 months ago

Indianapolis, United States EXOS TALENT Full time

Recruiter Note:


  • Required Experience: 1-5 years of Help Desk Support experience.
  • Soft Skills: Strong phone presence and customer service skills.
  • Location: Indianapolis, Indiana
  • Work Arrangement: 5 days in office.
  • Compensation: Full time opportunity (Salary + benefits)
  • Required Skills: 1-5 years of Help Desk Support experience.
  • Certifications/Education: CompTIA A+, Network+, Security+. Associate's or Bachelor's Degree in IT or related discipline.
  • Note: Three open positions total.


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Summary:


This is a full-time position based at our Headquarters office. The role may require occasional after-hours or weekend work for maintenance and project implementations, as well as occasional travel. End users supported are external client(s) in the mid-west.


Role:


  • Provide technical support to users via phone, email, and in-person in a professional and timely manner.
  • Troubleshoot and resolve basic technical issues related to hardware, software, and network.
  • Provide resolution or escalation of technical issues to the appropriate level of support.
  • Document all customer interactions, technical issues, and solutions in a clear and concise manner.
  • Maintain a high level of customer satisfaction by providing effective solutions and exceptional customer service.
  • Continuously expand technical knowledge and skills through self-education and training opportunities.
  • Ability to multitask and prioritize effectively.
  • Collaborate with other members of the IT team on projects and initiatives.
  • Participate in on-call rotation.


Required Skills:


  • 1-5 years of experience in a technical support role.
  • Strong knowledge of Windows operating systems, and common office software.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to lift up to 50 pounds and perform physical activities such as crawling under desks and climbing ladders.


Desired Skills:


  • Associates Degree in Information Technology or related field.
  • CompTIA A+, Network+ or Security+ certification.