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Desktop Support

4 months ago


Wichita, United States GTN Technical Staffing and Consulting Full time

Desktop Support

Pay: 20-24/hour BoE w/ medical benefits

Start: ASAP

Duration: 2+ year contract

Location: Wichita, KA

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone or electronically
  • Recommend hardware and/or software improvements
  • Track customer issues and resolutions
  • Handle tickets in a timely manner
  • Experience with Service Now and AD
  • Help with W7 to W10 migrations/refreshes / any windows project
  • Respond to dispatched assignments via tickets or another request by end-users
  • Work independently or with managers or other techs
  • Have strong CS experience dealing with end-users
  • Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
  • Be able to work overtime when requested or necessary
  • Be able to multitask and prioritize many different projects

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Previous ServiceNow / large ticketing exp
  • Previous AD experience
  • Teachable
  • Able to hit the ground running
  • Able to pass a background check and drug test prior to starting