Support Center Analyst I
2 days ago
About the Role:
As a Support Center Analyst I at Shelter Mutual Insurance Company, you will play a critical role in providing technical assistance to employees and agents across the organization. Your expertise will be essential in resolving computer system questions and problems, ensuring seamless operations and minimizing downtime.
Key Responsibilities:
• Assist employees and agents with computer system questions and problems
• Maintain current knowledge of software from various vendors used by Shelter Mutual Insurance, including mainframe and PC applications
• Develop and maintain expertise in data communications equipment, personal computers, and printers
• Provide clear and concise technical information to non-technical stakeholders
• Utilize problem management software to track trends and resolve issues
What We Offer:
Shelter Mutual Insurance Company is committed to providing a supportive and inclusive work environment. As a Support Center Analyst I, you will enjoy a range of benefits, including:
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off for sick leave, personal leave, vacation, and holidays
• Vitality wellness program
• Flexible scheduling
• And much more
Requirements:
• Ability to understand mainframe, network, and personal computer hardware and software
• Excellent oral and written communication skills
• Strong analysis and problem-solving skills
• Willingness to research and troubleshoot application and hardware issues
• Data processing experience and/or providing experience to users of data processing services
• Ability to quickly learn and apply knowledge obtained through in-house courses, vendor seminars, and industry conferences
• Ability to perform the essential functions of the position with or without a reasonable accommodation
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