IT Customer Support Analyst

2 months ago


Columbia, United States Systemtec Full time
IT Customer Support Analyst -Fully onsite in Columbia, SC

SYSTEMTEC is seeking a Customer Support Analyst in the Columbia, SC area. This is an opportunity to join a tight-knit, collaborative team. Excellent communication and documentation skills are a MUST.

Required Qualifications of the Customer Support Analyst:
  • Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
  • Must be comfortable with FULLY ONSITE work in Columbia, SC.
  • Excellent communication and written / documentation skills are a must.
  • Experience working in contact center highly preferred.
  • Hands-on Information Technology experience in Active Directory is required.

Responsibilities of the Customer Support Analyst:
  • Receive, investigate, and respond to customer inquiries regarding complex products, services, and issues via all channels through which customers are served.
  • Maintain high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes

Work Location: 3 days/week ONSITE IN COLUMBIA, SC.

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.

***Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey.***

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