System Support Analyst I

3 months ago


Columbia, United States Amergis Full time

The System Support Analyst I is responsible for supporting all offices on the implementation and use of

multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes

ticket trends and recommends solutions to prevent questions and issues.

Essential Duties and Responsibilities:

  • Supports multiple stakeholders on a range of systems (Including but not limited to Vision,

  • eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)

  • Troubleshoots and resolves tickets submitted timely

  • Works with other team members in order to escalate issues that couldn’t be resolved

  • Reports on ticket trends weekly

  • Reeducates system users as appropriate

  • Informs key stakeholders of potential issues related to errors and trends

  • Contributes to projects that will prevent questions, problems, and tickets

  • Provides great customer service to our business partners

  • Performs other duties as assigned/necessary

Minimum Requirements:

  • Bachelor’s Degree or equivalent experience required

  • Experience in the IT/Healthcare industry/staffing/recruiting or field support

  • Ability to analyze system and process related issues and offer solutions

  • Strong customer service and communication skills required

  • Must be able to work effectively as part of a team while maintaining a strong attention to detail

  • Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft

  • Office suite software programs, internet usage, and learning program design systems and software

  • Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required



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