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Help Desk Support Specialist

2 months ago

Wilmington, United States Compunnel Inc. Full time

Title: Help Desk Support Specialist

Pay:30-35 USD/HR on W2

Location: Wilmington, NC

Duration: 3 Months(extensions likely)


Scope of Position:

• The position will also participate in or occasionally lead projects to meet the plant's objectives, drive cost reduction efforts and participate in capacity expansion efforts.

• Assist in the management of Corning’s warehouse system, as well as coordinating between planners and ERP application engineers.


Day to Day Responsibilities:

• Assist team of engineers to provide production support and troubleshooting for 24/7 manufacturing operation. Work with production associates, technicians, and engineers to ensure reliable equipment operation via automated control systems and user interfaces.

• Support process and product optimization/improvement efforts.

• Some after hours, on-call support may be needed.


Required Education & Experience:

• Bachelor’s in Computer Science, or Associate’s Degree with 2-3 years of experience

• 1-3 years in a technical role, support role or relevant experience is ideal


Desired Skills:

• Some knowledge of databases and SQL is strongly desired

• Helpdesk experience

• MS Windows and Microsoft Office.

• Experience in production support in a manufacturing environment

• Problem-solving and debugging skills; ability to understand real needs behind operations requests


Hours and location of Work:

• Monday-Friday 8AM - 5PM

• Occasional off-hours on call

• Expected to relocate to the Wilmington, NC area