Help Desk Support Specialist

4 weeks ago


Wilmington, Delaware, United States TEKsystems Full time
Job Summary

We are seeking a skilled Help Desk Technician to join our team at TEKsystems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to employees with IT-related issues. This is a great opportunity to work with a dynamic team and contribute to the success of our organization.

Key Responsibilities
  • Manage tickets received at the Help Desk in a prompt and courteous manner
  • Troubleshoot computer and mobile device issues
  • Manage company anti-virus software
  • Manage user accounts, group policy, and access guidelines
  • Set up and deploy hardware and software for new hires and existing employees
  • Support IT function and employees with the rollout of new technology
  • Assist with software license management and asset tracking
Requirements
  • Ability to multi-task and prioritize requests
  • Attention to detail and deadlines
  • Good organizational, typing, and computer software skills
  • Ability to work well with others and present professionalism
Benefits
  • Medical, dental, and vision insurance
  • Critical illness, accident, and hospital insurance
  • 401(k) retirement plan
  • Life insurance
  • Short and long-term disability insurance
  • Health spending account
  • Transportation benefits
  • Employee assistance program
  • Time off/leave


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