Current jobs related to Technical Support Technician - Sacramento - FranklinWH Energy Storage Inc.

  • Technical Support Specialist

    4 weeks ago

    Sacramento, California, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Desktop Support Technician to join our team. The successful candidate will provide technical support for Windows 10 desktops, laptops, and tablets in a corporate environment.Key ResponsibilitiesProvide technical support for Windows 10 desktops, laptops, and tabletsAssist with troubleshooting and resolving technical...

  • Technical Support Specialist

    1 month ago

    West Sacramento, California, United States Holt of California Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Holt of California. As a key member of our Power Systems Division, you will provide technical assistance and support to our customers and internal teams.Key ResponsibilitiesEvaluate and address technical information, ensuring accurate and timely resolution of...

  • Senior Technical Support Specialist

    3 weeks ago

    Sacramento, California, United States ACL Digital Full time

    Job Title: Lead Support TechnicianJob Summary:We are seeking a highly skilled Lead Support Technician to join our team at ACL Digital. As a key member of our IT Infrastructure team, you will be responsible for providing desktop computer support and supporting FIGs and projects.Key Responsibilities:Work closely with IT department teams and customers to deploy...

  • Technical Support Specialist

    2 months ago

    Sacramento, California, United States Red Oak Technologies Full time

    **Job Summary**We are seeking a highly skilled Technical Support Specialist to join our team at Red Oak Technologies. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients on-site, based on their specified work schedule.Key Responsibilities:• Provide technical support to clients on-site,...

  • Technical Support Specialist

    3 weeks ago

    Sacramento, California, United States Gal Manufacturing, a Vantage Elevation Company Full time

    Job SummaryWe are seeking a highly skilled Technical Support Agent to join our team at Gal Manufacturing, a Vantage Elevation Company. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email,...

  • Technical Support Specialist

    4 weeks ago

    Sacramento, California, United States Gainwell Technologies Full time

    About the RoleThis is an exciting opportunity to join our team as a Technical Support Specialist at Gainwell Technologies. As a key member of our IT Support team, you will play a vital role in providing exceptional technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-person, resolving issues...

  • Technical Support Specialist

    3 weeks ago

    Sacramento, California, United States Beacon Hill Full time

    Job SummaryBeacon Hill is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have 3+ years of technical support experience with Linux and Windows environments, as well as scripting skills in Python, Bash, or Shell. Strong customer service and communication skills are also essential.Key Responsibilities• Provide...

  • Technical Support Specialist

    4 weeks ago

    Sacramento, California, United States Beacon Hill Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. The ideal candidate will have 3+ years of experience in technical support, with a strong background in Linux and Windows environments. Proficiency in scripting languages such as Python, Bash, or Shell is also required. Additionally, the candidate should...

  • Technical Support Specialist

    4 weeks ago

    Sacramento, California, United States Beacon Hill Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. The ideal candidate will have 3+ years of experience in technical support, with a strong background in Linux and Windows environments.Key ResponsibilitiesProvide technical support for Linux and Windows systems, including troubleshooting and resolving...

  • Technical Support Specialist

    2 weeks ago

    Sacramento, California, United States Red Oak Technologies Full time

    **Job Summary:**We are seeking a skilled Technical Support Specialist to join our team at Red Oak Technologies.Key Responsibilities:Provide high-quality technical support to clients on-site.Collaborate with the team to resolve complex technical issues.Requirements:2-5 years of technical support experience.Excellent written and verbal communication skills.2-5...

  • Technical Support Specialist

    3 weeks ago

    Sacramento, California, United States Sutter Health Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Sutter Health. As a key member of our Service Desk, you will provide first-level technical support to our clients via phone, portal, and other modes of incoming contacts.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, portal, and...

  • Technical Support Specialist

    1 month ago

    Sacramento, California, United States Gainwell Technologies Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Gainwell Technologies. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT systems are running smoothly and efficiently.Key ResponsibilitiesInstall and configure new IT...

  • Technical Support Specialist

    4 weeks ago

    Sacramento, California, United States Beacon Hill Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. The ideal candidate will have 3+ years of experience in technical support, with a strong background in Linux and Windows environments.Key Responsibilities:Provide technical support for Linux and Windows systems, including troubleshooting and resolving...

  • Technical Support Specialist

    3 weeks ago

    Sacramento, California, United States Vantage Elevator Solutions Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Vantage Elevator Solutions. The ideal candidate will have a strong background in electronics and customer support, with experience in troubleshooting and resolving technical issues related to elevator systems.Key Responsibilities:Provide technical support to customers via...

  • Technical Support Specialist

    4 weeks ago

    Sacramento, California, United States Gal Manufacturing, a Vantage Elevation Company Full time

    About the RoleWe are seeking a highly skilled Technical Support Agent to join our Elevator Controls team at Vantage Elevation, LLC.Key ResponsibilitiesProvide technical support and assistance to customers in resolving issues with elevator control systems.Analyze and verify proper operation of elevator control options to meet customer needs, safety, and...

  • Technical Support Specialist

    3 weeks ago

    Sacramento, California, United States Beacon Hill Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. The ideal candidate will have a strong background in Linux and Windows system administration, with experience in scripting languages such as Python, Bash, or Shell.Key ResponsibilitiesProvide technical support for Linux and Windows environments, including...

  • IT Support Technician I/II

    3 weeks ago

    Sacramento, United States Alta California Regional Center Full time

    THE ORGANIZATION Alta California Regional Center (ACRC) is a non-profit agency under contract to the State of California and for 50 years has provided the coordination of services to individuals with developmental disabilities. ACRC employs approximately 750+ persons working out of eight offices in a ten-county area. ACRC is one of 21 Regional Centers in...

  • Technical Support Analyst

    1 month ago

    Sacramento, United States Motion Recruitment Full time

    Our large finance and advisory company is looking for a contract Tech Support Analyst. This is fully onsite role, local to Seattle, WA.This position is primarily focused on desktop support responsibilities for internal team members and contractors. Escalation support, IT admin, access support, mentoring, and IT project implementation support.Contract...

  • Senior Technical Support Specialist

    3 weeks ago

    Sacramento, California, United States ACL Digital Full time

    Job Title: Lead Support TechnicianJob Summary:We are seeking a highly skilled Lead Support Technician to join our team at ACL Digital. The successful candidate will be responsible for providing desktop computer support and supporting FIGs and projects for the IT Infrastructure team.Key Responsibilities:Work closely with IT department teams and customers to...

  • Technical Support Specialist II

    3 weeks ago

    Sacramento, California, United States Sutter Health Full time

    Job SummaryAs a Service Desk Specialist II at Sutter Health, you will provide first-level technical support to clients via phone, portal, and other modes of incoming contacts. Your primary goal will be to resolve technical problems and information technology issues for desktop, laptop, or network services used by personnel.Key ResponsibilitiesProvide timely...

Technical Support Technician

2 months ago

Sacramento, United States FranklinWH Energy Storage Inc. Full time

FranklinWH is a rapidly expanding company determined to become the leader in the global energy home storage system (ESS) industry. FranklinWH offers whole home energy solutions typically coupled with solar PV systems, bringing households into the modern all-electric future. Though founded by experts in power electronics, BMS and EMS, FranklinWH is equally focused on energy management software while also providing top level service to our partners and customers. FranklinWH is expanding its global footprint, relying on an industry leading supply chain. This is an exciting time to be at a fast-growing company in a fast-accelerating industry.


The Technical Support Engineer at FranklinWH is crucial in commissioning, troubleshooting, and assisting with customer installations of our Energy Storage Systems (ESS) and related products. This position primarily involves remote support but also requires on-site work up to 50% of the time during peak periods. The role demands a strong ability to manage time and resources effectively to provide prompt, high-quality service to our customers. When not in the field or traveling to site for customer/technical support, the remainder of expected work is remote. This role will be based in Northern California.


Responsibilities:

Documentation and Training:

  • Prepare and update product service documents and online technical materials using the knowledge management system.
  • Develop and deliver training materials (e.g., documents, slides, videos) via webinars or in-person sessions, tailored to electricians, installers, and internal teams.
  • Receive quarterly or as-needed training from R&D and Tier 3 (T3) technical teams to stay current with product knowledge.

Customer Support and Case Management:

  • Log customer issues in the ticketing system and manage cases from inception to resolution. This includes solving customer problems, dispatching personnel to sites, and escalating complex issues to the T3 support team.
  • Communicate clear instructions to customers, leveraging feedback from T3 and documentation to guide next steps.
  • Work with installation partners, and end users to help resolve issues.
  • Focus on becoming a technical expert on FranklinWH products, collaborating with the technical teams to resolve issues.
  • Manage overflow of customer service calls during high call volume times.

On-Site Analysis and Reporting:

  • Conduct root cause analysis on-site in case of system failures and thoroughly document findings.
  • Coordinate site visits and prepare documentation, including expense reports, during and after each visit.
  • Replace components and troubleshoot issues while on site.

Inventory Management:

  • Manage personal inventory of spare parts and components, maintaining individual or regional warehouses, and ensure proper stock levels and timely reordering.

Ethical Standards and Compliance:

  • Uphold the highest ethical standards in all business activities in compliance with FranklinWH's Code of Business Conduct.
  • Take on additional duties and projects as needed, such as assisting with key customer accounts, developing new tools or resources, or conducting webinars.


Qualifications and Experience:

  • 2-5 years experience working with solar and battery ESS installations, or equivalent electrical experience
  • Bachelor's degree in engineering or science preferred, or equivalent job experience.
  • Enthusiasm for learning a new product and teaching it to others.
  • Strong troubleshooting and problem-solving skills.
  • Proficiency in reading and understanding electrical (especially solar and battery systems), structural, mechanical, and architectural drawings.
  • Self-driven and highly motivated, capable of delivering on team goals and manager asks without heavy oversight.
  • Willingness to travel up to 50%, including some nights and weekends.
  • Ability to work effectively in both office and outdoor environments.
  • Capable of lifting and moving 75lb components as needed.
  • Excellent written and verbal communication skills.
  • Customer service experience preferred.
  • Solid understanding of electrical installation, solar electrical systems, and customer service is preferred.
  • Familiarity with tools and software such as Freshdesk, ClickUp, Microsoft Office, hand tools, electrical meters, and safety requirements (NFPA 70E, OSHA 10).


Performance Metrics

  • Measured by ticket handling efficiency, goal and project achievements, customer feedback, and internal team feedback.


Compensation and Benefits:

  • Competitive salary with a comprehensive benefits package.
  • Performance-based bonus package based on individual achievements.
  • 401(k) retirement plan with employer matching.
  • Medical, dental, life, and disability insurance.
  • Paid time off (PTO) and sick days.
  • Full-time position.


FranklinWH is an Equal Opportunity Employer (EOE), committed to diversity and inclusion. We ensure that all employment decisions are made without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.